Acesa Garrard Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio, United States

As a versatile executive with experience as a COO and CMO in the digital education industry, I excel in strategic planning, project management, operations management, team leadership, financial management, communication, business development, innovation, digital marketing, media buying, copywriting, marketing analytics, branding, product marketing, lead generation, and sales enablement. With a proven track record of driving growth and profitability, I have a talent for developing and executing effective marketing strategies that drive customer acquisition and revenue growth. I am passionate about leveraging data to make informed marketing decisions and optimizing campaigns to maximize ROI. I thrive in fast-paced environments and am committed to delivering exceptional results.

Mansfield, Ohio, United States

Serve as the chief orchestrator with accountability for everything within the four walls of the store including revenue, profitability, and financial reporting. A visionary by setting the tone for the store, connecting services to products and leading friendly competition along the way. A partner with all areas of the business, and with our trusted vendors to exceed the expectations of our customers. Part of the Best Buy family, a highly engaged family that values coaching, mentoring and growth while building customer loyalty within the community.

Britton Pkwy, 5800, Dublin Oh 43016

Responsible for managing all aspects of the customer experience within respective area through all touchpoints with Best Buy. Deals with complex multi-phase projects that require constant communication and follow-up. Responsible for coaching sales team to ensure a high level of sales and job proficiency. Ensure quality performance and development conversations occur consistent with company rhythm. Responsible for providing clear direction and communications on sales priorities, plans, and goals within their specialty areas. Accountable for driving positive outcomes of key sales indicators within their specialty areas in support of store Revenue, Margin, and NOP goals.

Dublin, Ohio

FY16Achievers Winner Delivered 8th in Company FY16 while supporting 60+ Million in RevenueLed Territory 4 in Revenue & Revenue CompLed Market in Turnover & Employee ExperienceCompany Leading Store Environment AuditsIncreased Overall Operations Business 500 spots in 60 days. FY17Led District in Employee ExperienceLed Market in Turnover Top Gun Winner Q2 delivered #1 in TerritoryCompany Leading Store Enviroment AuditsIncreased Overall Operations Business 600 spots YOY. Delivered First Under Budget Shrink Perfomance in Store HistoryFY18Led District in Employee ExperienceLed Market in Turnover Top Gun Winner Q3 delivered #1 in TerritoryCompany Leading Store Enviroment AuditsTop Quartile Business Group Performance YOYDelivered company leading performance in Gross Profit Shrink Savings YOYGrew 9.6% Comps while supporting 67 Million in Revenue

Dublin, Ohio

Dublin, Ohio

Fremont, Oh #0019

Accomplishments:12% comp in Sales YOY107% to forecast sales YOY Increased Special Order Sales by 85% YOYIncreased margin by 346bps YOY while supporting 20 million in revenueIncreased Employee Satisfaction by 15% YOYFinished with Exceptional Customer Focused Award in every QuarterDuties:Monitored product sales, margin, accessory ad services sales and develops action plans to improve performance. Monitored sales figures, labor, and customer service and adjusts staff as needed.Motivated staff to focus on selling strategies, execute company strategies, and provide excellent customer service. Ensure employees complete all applicable training and new skills are applied on the job. Provide ongoing training to employees in selling techniques and customer service skills.Performance manage and initiate corrective action as needed.Resolving difficult customer issues. Support $20M in revenue annually.

Sandusky #879

Accomplishments:1st Overall performance in December out of 1,055 stores FY201314th Overall performance in Q4 FY201379th Overall in performance in FY2013 increase of over 800 spots year over year. Increased Multi-Channel growth by 14% YOY. Finished entire quarter with 100% Net Promoter Score. Won 8 of 9 total district banners FY20131st overall territory leader in December & January FY20135th Overall in February FY2014 out of 1,0551st in Customer Service out of 1,055 FY20141st to achieve 1% overall online sales in company wide FY20131st in overall employee engagement in FY2013Innovative recognition program rolled out district wide.Duties:Responsible and accountable for stores inventory integrity and asset protection through shipping, receiving, cycle counts, loss prevention and physical inventory.Directly responsible for all administration behaviors including store hiring, accounts payable, and cash handling. Directly responsible for all customer service transactions and overall look and feel of the building. Develop and motivate a dynamic team environment around sales, sales support, cost management, and overall profitability. Motivated, trained and coached employees around inventory integrity, merchandising standards, security procedures, asset protection and the overall look and feel in the store.Directly manage and develop 15 employees in 5 zones (Geek Squad, Customer Service, Phone Sales, Transactions, Sales Support).Specifically accountable for driving business group strategies including physical and non-physical inventory, visual merchandising, asset protection, store functionality, customer experience, employee experience, and a multi-channel sales growth.Direct Key Holder – Directly responsible for one million dollars in product, up to sixty employees, and all cash deposits.

Sandusky, Oh

• Owns shrink and safety results for store and supports the Loss Prevention strategy.• Directly responsible for detection, investigation and successful resolution of all internal, high dollar, sensitive investigations.• Ensures all training in the detection and detention of shoplifters has been completed.• Ensures the proper operation and repairs of alarm, EAS and CCTV equipment• Educates and motivates store associates to achieve shrink goals. • Works as a liaison between the store and the criminal justice community• Manages and ensures reporting of critical incidents in assigned area of responsibility• Ensures follows-up on required inventories and audits in order to control costs and shrinkage

Best Buy - Sandusky, Oh

• Install mobile electronics to Geek Squad quality standards• Provide technical assistance to customers• Schedule appointments• Sell installation kits, parts, accessories and add-on components• Provide administrative support in the installation bay• Ensure compliance with established policies and procedures• Direct scheduling for self and three other Autotechs• Complete full solution sales using selling skills• Training and Development of Home Essentials Sales Consultants