- As the key confidant to the Center Director, provided invaluable support in overseeing multiple special projects and recurring essential ceremonies, leveraging deep business insights.-During the pandemic, collaborated closely with the Center Director to repurpose two facilities and partnered with Singapore Authorities including MSF, NCSS, and various charities to offer shelter and support to homeless individuals.Rapidly repurposed facilities within one week to accommodate the first homeless individual, subsequently ensuring continuous hospitality for a total of 30 people over a span of 6 months.-Provided essential support to the Center Director in ensuring the operational readiness and successful delivery of recurring crucial events, including AGM and charity events. Collaborated with Members of Parliament (MPs) and the Mayor of the Singapore Government to facilitate seamless execution.

- Successfully managed daily import and export operations for 30+ bulk shipments, ensuring accuracy, compliance, and timely permit applications.- Maintained meticulous data accuracy on crucial documents such as Bill of Lading (BL), Invoice, Packing List, and Surveyor Report, meeting customer-specific requirements.- Demonstrated exceptional organizational skills by ensuring timely document delivery to customers, facilitating efficient communication and customer satisfaction

- Achieved an operational success rate of 85% for transshipment (export) in over 35 container vessels on a weekly basis.- Achieved optimal utilization of 480 containers for daily shipping by collaborating closely with the principal office and sales team.- Served as a mediator between the principal office and sales team, effectively resolving disagreements and managing unpredictable incidents to ensure smooth and uninterrupted shipment processes.

- Oversaw the daily import and export operations for 15+ FCL, LCL, and Air shipments, ensuring smooth and efficient processes.- Prepared essential shipping documents, including Booking Confirmations, Bills of Lading, Delivery Orders, and permits, ensuring accuracy and compliance with regulations.- Proactively addressed and resolved customer inquiries and issues, providing timely and effective solutions to maintain high customer satisfaction.- Ensured strict compliance with import and export regulations, managing matters such as DG declarations, permits, and trucking arrangements to facilitate smooth operations.- Maintained strong communication channels with customers, actively managing follow-up bookings and providing exceptional customer service throughout the shipment process.