Responsible for Campaign Implementation to provide integral solutions to facilitate the client´s daily tasks through advanced Business Process Outsourcing and robust Contact Center Services such as voice calls and data applications like email, web chats, and instant messages.Provide Outbound Call Center services such as lead generation, outbound sales, appointment setting, surveys, market research, fundraising, database management, etc.Offer diverse services and solutions such as Business Process Outsourcing or BPO, Back Office operations such as settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services, sales prospecting, B2B tele sales, contact sales, tele sales services, recovery and debt collection, among others.

Senior executive with over 18 years of experience in finance. Areas of expertise in personal, group and micro credits from conception to implementation of commercial & operational strategies; internal audit; fraud and money laundry prevention policies.

- Responsible for Embassy admin affairs, collaboration with accounts departments and providers. In charge of the administrative personnel of the entire Embassy and the Indian Cultural Center budget.- Coordinate payroll according to the Mexican legislation and annual audit approval from the Government of India.- Developed purchases, inventories & expenses control systems reducing by 40% the expenses within two years.

- In charge of the key projects for the External Affairs Ministry & Energy Ministry for the commercial strategies. Responsible for increased of project sales by 30%, renewed 100% of existing contracts, growth of new sales by 30% and increased 20% the new clients attraction.- Collaborated with project managers in project transformation forecast and information sourcing.

- Accountable for the increased of business profitability by expanding 100% the number of branches across the country, reduced losses by increasing the debt collection by 80% & developed new business projects sales growth by 50%.- Managed a portfolio of over $2.5Mil., obtained credit lines for $1Mil.- Responsible for coordination of sales & collection Call Centers and created internal audit and finance procedure manuals. Prevented fraud by 100% by implementing quality internal & credit control.

- Managed credit quality audits & internal control for the corporative offices and the network branches of Crédito Familiar (Citi Group personal micro credit business).- Analyzed critical accounts, fraud and money laundry prevention. Participated actively in credit committees & policies report creation.- Assured the fulfilment of the systems for Business Continuity.