Aaron Flannagan Email & Phone Number

Piney Flats, Tennessee, United States

Johnson City, Tennessee, United States

Responsible for digital advertising, including social media channels content and advertising, Google Ads and analytics and website content.Used market research and analytics to contribute to the development of marketing strategies which ensured the growth of sales, dealer opportunities, and brand awareness. Built and established relationships with suppliers, contractors, and various local businesses.Responsible for coordinating partnerships, events, and woodworking classes for the company.Assisted in other various duties in warehouse logistics, shop work, and job sites.

Kingsport, Tennessee, United States

Responsible for maintaining a consistent flow in daily operations of the clinic by communicating effectively with all physical therapists, physician’s offices, insurance companies, and efficiently handling all tasks related to claims and financial submissions to ensure patient needs are met.Maintaining hard-copy files and updating electronic records while ensuring confidentiality.Processing end-of-day and month-end reporting of all co-payments and retail transactions.Scheduling new referrals received by fax, telephone, or email from patients, physician offices, or other sources.Responsible for monitoring daily, weekly, and monthly reports to ensure consistency and production of the clinic and physical therapists.

Johnson City-Kingsport-Bristol Area

- Responsible for researching customer interactions and related order activity to provide coaching to agents who have not accurately followed CenturyLink process and policy. When needed, managed customer contact and resolution. - Performed detailed investigations into agent initiated complaints to provide the best outcome for the customer and the company; Completed agent call reviews to identify coaching opportunities and integrity violations; Provided agent coaching where policy or process violations are identified; Acted on behalf of officers and/or the Corporation in resolving customer complaints via telephone; Provided input as requested into process improvement efforts; Ensured visibility to integrity violations and adhere to reporting requirements; Directed resolutions to the responsible person(s) in the appropriate department and companies; Reviewed customer survey results and contacted customer for resolution of concerns.

Johnson City, Tennessee

• Managed customer accounts by fielding inbound calls, potential and existing, and offering CenturyLink products and services on every call;• Offered and sold Prism television, DirecTV, and Verizon Wireless products and services;• Researched accounts, performed credit requests, established accounts within the billing system, and provided excellent customer service while meeting and exceeding daily, weekly, and monthly sales goals.

Johnson City, Tennessee

Trained under different managers, learning multiple styles of management, while also gaining experience in sales, marketing, accounting, and customer service.• Branch Marketing Captain: created marketing schedules to market to insurance agents, body shops, dealerships, and local businesses;• Branch Service Quality Captain: maintained customer service call logs, assured customers received great service, and recognized for excellence in customer service;• Top 25 salesmen of rental protection products in region for multiple months.

Johnson City, Tennessee

• Tended to customer needs by assisting them in finding or looking up a specific title;• Sorting the products into alphabetical and categorical groups;• Increased sales numbers by selling multiple movie packages;• Generated over 50 new Total Access online accounts in the closing weeks of the store.• Helped with inventory during the closing of two separate stores in 2011.