Anna Heebsh Email & Phone Number

Greater Minneapolis-St. Paul Area

-- Helped university community members with a wide variety of computer-related issues through in-person, phone, and online technology support.-- Developed customer service and technology troubleshooting skills.

Greater Minneapolis-St. Paul Area

-- Worked with students in the intro. to programming course to develop coding and problem solving skills -- Chosen to speak in a panel discussion on managing difficult tutoring situations for new tutors.

Greater Minneapolis-St. Paul Area

-- Led help sessions before exams and led two class sessions when the professor was absent.-- Attended weekly department meetings.-- Helped track attendance at lectures and special events.

Greater Minneapolis-St. Paul Area

-- Made updates to Python code of various university web applications.-- Worked with PHP and Velocity code for the main university website through a Content Management System to create and update website features for the marketing team.-- Planned and implemented a large user-interface change for the university tutor labs website-- Gained lots of hands-on experience and frequently worked independently, while checking in with full-time staff for help and updates regularly.

Greater Minneapolis-St. Paul Area

-- Helped students develop computer programming and problem-solving skills in Python, Java, and C++.-- Completed set-up and tear-down tasks and delegated tasks to other tutors as needed.-- Provided feedback to supervising professors after each session.

-- Worked across multiple user interfaces and databases in an agile environment-- Added logging to 38 methods in one product to help my team troubleshoot during future incidents-- Collaborated with another intern to overhaul our team’s existing automated API tests and extend them to cover 20 more endpoints-- Wrote and optimized SQL scripts to clean up problematic data and presented my work to my department