Andreas Charalambous Email and Phone Number

• Promoted to Manager in 2024.• Trained the team on best practices and encourage them to build rapport with clients.• Foster a collaborative environment where team members can support each other in handling transactions andclient inquiries.• Hold regular team meetings to discuss market updates, exchange rates, and potential client needs.• Encourage open communication, where team members can share concerns and ideas.Foreign exchange agent & cashier:• Experience with money transfer procedures and databases (i.e. MoneyGram, Cashline, Planet Tax-free).• Managing confidential and sensitive information (Credentials check, registration, reports).

• Designed and executed test plans, strategies, and test cases for Amdocs client applications.• Performed functional, regression, integration, and user acceptance testing (UAT) for Amdocs client applications.• Analyzed business requirements and translated them into clear and concise test cases.• Identified and reported defects using specific tools like Jira.• Collaborated with developers to ensure timely resolution of defects.• Highlighted relevant proficiency in SQL for Database Testing.• Demonstrated understanding of Agile methodologies used in relevant projects.

- Managing hundreds of customer and partner accounts.- Consulting customers and partners in regard to their systems, sales, and revenue as well as businessneeds- Deep knowledge of the 3CX communications system.- Using ticketing systems (e.g. Freshdesk, Zammad)- Multitasking by handling chats, emails, and calls from customers and assisting them with basic technical troubleshooting.- Meeting SLA and KPI targets.

- Consulting students on modules, accommodation, and budget options.- Introducing how the School of Modern Languages functions to students and parents.- Promoting the school and its facilities as a balanced, well-rounded option.- Assisting the teachers through various taster sessions.

- Introducing new products in the business.- Familiarising people from other cultures with the tradition and culture ofmy own country.- Running a Facebook and Instagram page along with liaising with anonline magazine for our inclusion in their website’s section of must-seeattractions in Cyprus.

- Supervision of a select group and of their actions.- Able to make important decisions (military exercises).- Able to report and carry out orders with precision.