Amanda Chablani Email & Phone Number

Oak Park, IL, US

Chicago, Illinois, US

Guide instructional design team across three programs and 60 courses per termLead instructional design team in planning, operationalizing the move from face-to-face to fully onlineDeveloped auditing tools and processes to assure course quality and compliance with ABA requirements

Chicago, Illinois, US

Served as lead instructional designer to launch one of the nation’s first hybrid J.D. programsPartnered with faculty to develop 15-20 new hybrid courses per termSuccessfully designed, developed, and launched two fully online programs

Chicago, Illinois, US

Assisted faculty with the design and function of online, blended, and face-to-face classesAdvised and supported faculty on the use of online educational technologyDesigned and developed online eLearning tutorials and in-person training sessions.

Austin, Texas, US

Created online, flexible trainingIdentified gaps and assessed needs toward developing specific training and toolsOversaw the creation, managed implementation of online knowledge basesManaged projects, complex timelines, and changing priorities.

Austin, Texas, US

• Created and managed operations of company loyalty programs to completely reverse negative word of mouth: Develop Brand Ambassador program to increase brand affinity and facilitate customer involvement in new product.
• Created, implemented, and managed ongoing customer satisfaction surveys.
• Created and managed win-back, retention and nurture programs.
• Monitored quantifying and reporting brand affinity and reputation.

Austin, Texas, US

• Implemented cross-departmental projects, reduced churn, and improved customer experience: Managed multiple projects in response to feedback result, including product and operational improvements and the creation of a.
• Reported customer feedback to leadership: Created and delivered reports to best facilitate decision-making by leaders in product development, customer support, and top-level executives.
• Developed and managed a retention process: Created customer facing group with mandate to retain existing customers by providing targeted assistance, competitive pricing, and escalation processes.
• Created and implemented call-center employee satisfaction surveys and focus groups across multiple locations: Created feedback loop to report to leadership where employees could be better engaged to improve the.

• Developed learning tools and handbooks: Researched and wrote a series of training modules guiding grassroots NGOs through the process of initiating performance measurement and evaluation systems.
• Designed and conducted research projects: Created a report for a global foundation to examine the effectiveness of its giving in response to natural disasters.
• Developed and implemented surveys and internal audits: Developed internal and external evaluations to measure effectiveness of particular programs and events.
• Contributed to online communications: Created and updated web site content, contributed blog entries, and created and managed online advocacy campaigns.
• Managed focus groups and interviews for ongoing research projects and program evaluations.

New York, NY, US

• Managed online assessment tool product: Managed sales strategy, tool development, and day-to-day operations of online product that allowed organizations to assess their own needs, strengths, and weaknesses. Oversaw all.
• Designed and implementing program evaluations: Created evaluation frameworks for multi-year initiatives. Collected and analyzed both qualitative and quantitative data.
• Report writing and results presentations: Synthesized evaluation reports to create compelling communication materials.
• Public speaking: Prepared and presented workshops and webinars for clients.

Austin, Texas, US

• Managed daily activities of customer service department: Developed a friendly, professional and effective customer service team responsible for providing excellent service to customer base of more than 100,000.
• Recruited, trained, and mentored new team members: Identified superior candidates, developed training program and materials, tracked progress, and provided support for new hires.
• Coordinated with leadership: Worked with staff and managers of other departments to formulate cohesive and collaborative solutions to both short- and long-term problems.

Graduate Certificate, Instructional Design

Master Of Arts, Sociology 2006

Ba, Political Science