As the Ancillary Services Manager I directly oversee Mill Creek’s existing and future revenue streams as well as expense reduction and cost savings initiatives.• Analyze portfolio and entire ancillary income streams to identify areas to increase profitability, enhance resident experience and decrease operational expenditures• Manage and Support existing projects including the Resident Liability Program, Resident Access Program (Security Deposit Alternative Program), Bulk Managed WiFi Program, and other strategic projects as needed• Advise and coach community managers, regional managers, and vice presidents alike in market trends, and areas of opportunity• Work with appropriate parties to negotiate affiliated service contracts and vendor partnerships• Liaise with external business development individuals to identify niche opportunities for portfolio• Continually monitor industry trends, evaluate new products and services for value potential, and participate in industry working groups.• Track and advise on the legal and jurisdictional landscape as it relates to the programs under management• Lead pilot tests of strategies including technology implementations and new vendor relationships• Actively participate in quarterly asset reviews providing support and documentation as needed• Audit and report on current programs, providing vendor feedback and accountability• Work with accounting and vendors to ensure proper execution of the programs• Communicate cross functionally with related departments to provide effective change management

As Venterra's Ancillary Services Analyst I pair my knowledge of multifamily operations with a forensic financial analysis acumen to provide strategic recommendations on maximizing the financial performance of our multifamily assets• Monitor asset financial performance of multifamily properties for other income and portfolio and providing key diagnosis and strategic recommendations on areas of challenge and opportunity• Monitor and review market trends and vendor trends as indicators to optimize existing revenue lines, along with look for new opportunities• Manage existing programs and relationships to optimize the revenue for multiple programs, including, but not limited to, cost recovery, water billing, trash and recycling management, music licensing, onsite electricity usage, community wide wifi, smarthome technology, package management • Develop, present, and implement property performance assessments on a routine basis• Participate in underwriting multifamily properties as it relates to analysis of the existing agreements in place related to programs responsible for, along with market analysis on recommendation on other fee revenue lines• Oversee large capital projects from beginning to end, coordinating with operational teams, vendors, and sub contractors

• Generates strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance• Guarantees community compliance with safety, industry, and state/city/federal regulations and requirements• Maintains current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the community’s success and improve results• I am accountable for the overall operation and success of the community, as well achieving results and meeting goals related to customer satisfaction, occupancy, and retention, NOI, managing expenses, and other community performance expectations• Demonstrates a people-driven attitude by building strong working relationships with my team members, peers, leadership, and support department team members• Applies effective recruitment, coaching, motivation, and development techniques to manage and lead a successful and highly skilled team, while understanding my team members’ professional goals and leveraging their strengths to meet organizational objectives• Leads the team in establishing creative marketing and social media strategies to increase property traffic• As a BLM mentor, train new Assistant Managers, help with remedial training of existing Assistant Managers and communicate training initiatives in responsible region.

As the Better Living Manager for my community, I am responsible for effectively computing, classifying and recording numerical data to keep financial records complete, to include accounts receivable and payable, while leading the leasing team in resident and prospect relations. My position requires me to oversee marketing efforts as well as coaching my team on delivering exceptional customer experience. I also participate in due diligence file audits and takeover operations. As a mentor, I am responsible for training new incoming Better Living Managers as well as handling remedial training for existing Better Living Managers in my region. - Collections- Training- Team building- Accounts receivable - Acquisitions operations

As a Better Living Consultant I am the community’s sales representatives. My goal is to reach and bring in new prospective residents while facilitating a customer experience they can't get anywhere else . I have to know how to determine the needs of those potential resident, address those needs with the perfect apartment home, and close the sale. Whether I am finding a home for a potential resident or helping an existent resident, I aim to provide exceptional experiences and make a lasting impression.- Frontline sales- Social media marketing- Business to business marketing- Customer experience facilitator- Resident retention

Avionics Technician on the MQ-1 PredatorMaintain avionics and electrical & environmental (A&E) systems at the organizational level. Troubleshoots,inspects, removes, installs, repairs, modifies, and operates aircraft A&E systems, components, and associated support equipment. Performs and supervises general aircraft servicing and handling procedures.

E&E , Avionics and Debrief Technician on the RQ4-B Globalhawk Responsible for developing training plans to better help educate technicians on data entry and historical record keeping principals Acted as liaisons between the contractors, maintenance technicians, and officers; I had to anticipate our contractor and officer needs to better communicate to the maintenance technicians to ensure quality, and timely, maintenance. Maintains avionics and electrical & environmental (A&E) systems at the organizational level. Troubleshoots, inspects, removes, installs, repairs, modifies, and operates aircraft A&E systems, components, and associated support equipment. Performs and supervises general aircraft servicing and handling procedures.