Achal Dave Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

Melbourne, Australia

ROLE: Working within the Compliance Risk Branch of the Department of Human Services (DHS), my primary role is to review Compliance Officer activities relating to the review and assessment of individual’s data and investigating inconsistencies to ensure that DHS delivers its services and payments in line with relevant legislation and policies; calculating and raising debts; and providing individuals with options for debt recovery.KEY ACHIEVEMENTS:(1) Appointment to a Virtual Assistant role during a period of peak recruitment for the Department. (2) Appointment as staff representative for the team for a forum on business and process enhancements of which several innovations have been endorsed by managers and implemented.(3) Consistently achieving KPIs for adherence to call-handling schedules and exceeding targets for finalised reviews. ADDITIONAL INFORMATION:Concurrent with my role at DHS I have also worked on a casual basis as a Customer Service Supervisor/Acting Duty Manager with Woolworths for just under 10-years which evidences my strong work ethic, leadership abilities and exceptional customer service skills.

Melbourne, Australia

ROLE:As an Account Manager with Telstra, I serviced an assigned portfolio of business clients including establishing and maintaining effective relationships via telephone and face-to-face interactions and managed the opportunity pipeline to identify new business opportunities; responded to all information requests (service issues, billing issues, new product/services) maintaining a proactive approach to resolve issues to mitigate escalation; and assisted with the development of account strategies and performed administrative activities such as managing all related databases, producing quotes and organising customer events.KEY ACHIEVEMENT:Nominated as a member of the NBN Telstra Small Business Pilot Team and acted as first-point-of-contact for team enquiries on NBN services for small business customers.

Mumbai Area, India

ROLE:Core activities including managing outsourced skilled professionals to an existing client base for this leading HR placement organisation.KEY ACHIEVEMENTS:Created strategic and innovative solutions to address customer needs, thereby achieving maximum sales results and due to my broad knowledge of the company's operations I was appointed back-up person across five teams which required flexibility and the ability to work in diverse situations on a daily basis.

Diploma Of Government

Bachelors, Accounting

Activities and Societies: Head of the Student Association for 3 Semesters advocating student rights and improving campus life for fellow.

Certificate 3 In Telecommunications, Telecommunications Technology/Technician

High School