Oversee Front Desk, Housekeeping and valet with a focus on customer service, financial objectives and operational efficiencies. Implemented mobile devices for Hotsos and HMS Housekeeper for enhanced communication between departments while improving guest experience. Took on additional responsibilities of property bookeeping and AP. During 2023 the property has climbed 10 spots on Tripadvisor.

Assisted in establishing a VIP program for Grand Hyatt Nashville. Opened the Grand Club which provided 2 Food and Beverage service periods daily.

Celebrity Services provides full Front Office operations in a private lounge for VIPs of the resort. Maintained enhanced relationships with Convention Services, Sales, Marketing, Corporate and our Ownership team to provide elevated service to VIPs. We provide experiences including front drive meet and greets, a sit-down check-in, in-office PBX services and inspecting rooms for VIP guests. The Celebrity Services team executed personal amenities, site inspections, advancing rooms… Show more Celebrity Services provides full Front Office operations in a private lounge for VIPs of the resort. Maintained enhanced relationships with Convention Services, Sales, Marketing, Corporate and our Ownership team to provide elevated service to VIPs. We provide experiences including front drive meet and greets, a sit-down check-in, in-office PBX services and inspecting rooms for VIP guests. The Celebrity Services team executed personal amenities, site inspections, advancing rooms, obtaining priority dining reservations, attraction ticketing, working with 3rd party meeting planners, rider requirements and to handle any request made. Clientele include meeting planners, company executives, site inspections, guest speakers, entertainment, investors, celebrity guests and Loyalty members. Fully trained in Front Office, I assisted the front desk as needed and was responsible for ordering department supplies, amenities, special holiday uniforms and processing vendor payments and month end responsibilities. I worked on various projects including capital projects and collaboration with marketing to improve processes and cost efficiencies. I represented the resort in the Music City Concierge Association and hosted on-site events. I participated in brand initiatives including collaborating with the Ritz Carlton Leadership Center and sharing best practices with other properties in the Marriott network. Show less

I was a member of a leadership team that oversaw 65+ STARs, (employees,) including Guest Service Agents, Lobby Ambassadors and Concierge. While primary responsibilities included day to day support of front line staff, I had a number of associates report to me directly which included regular meetings to discuss personal performance and development. I assisted in cultural awareness for our international interns and took them to experience local and regional attractions. I participated in hiring… Show more I was a member of a leadership team that oversaw 65+ STARs, (employees,) including Guest Service Agents, Lobby Ambassadors and Concierge. While primary responsibilities included day to day support of front line staff, I had a number of associates report to me directly which included regular meetings to discuss personal performance and development. I assisted in cultural awareness for our international interns and took them to experience local and regional attractions. I participated in hiring for the department. I also trained and performed rotations as third shift Hotel Manager and processes including night audit. Show less

As supervisor I was responsible for team scheduling and coordinating office responsibilities. I worked during the brand's management transition from Gaylord Entertainment to Marriott International. During our management transition I lead changes in Celebrity Services's processes including reporting, and standards for our property management system. After transitioning I participated in brand threading for the department.

Grand Reopening in Concierge Role

The property experienced a 500 year flood which caused massive damage to the property. I worked in security during property remediation.

Met and exceeded monthly quotas starting at 160K. Responsible for extensive product knowledge and to consult with customers on purchasing computers, notebooks, and other technology. Worked in teams where metrics were integral to success including service, warranties, and financing. We also would have periodic electronic shows to stay up to date with current offerings. 2007 4th Quarter Sales Incentive Award Winner attended by top 2% in consumer division.