Bramhaiah Achari Email & Phone Number

I am an accomplished professional with a dynamic career spanning partner operations, customer experience, and the healthcare sector. Currently serving as a Manager of Partner Operations at Camden Town Technologies (ZestMoney), where I have achieved significant milestones, including elevating support channel SLAs from 70% to an impressive 91% in Q3’23. I have played a key role in transforming Merchant C-Sat from 58% to an outstanding 83%, demonstrating my commitment to continuous improvement and customer satisfaction. Leveraging my proficiency in Salesforce, Tableau, Retool, Yellow Messenger, and JIRA, I consistently optimize operations to achieve strategic goals.In my prior role as Assistant Manager Partner Operations, I made significant strides by elevating EdTech sales conversion from 23% (Q4'21) to an impressive 32% (Y'22). This achievement not only amplified vendor sales but also led to a remarkable 40% reduction in vendor costs. My adeptness in fostering strong relationships with key merchants, including UpGrad, Bits, and CueMath, resulted in enhanced sales conversions. I take pride in delivering exceptional customer service by swiftly identifying opportunities for merchants and vendors, resolving issues, and implementing process automation to bolster conversions. Recognized for my contributions, I received accolades including a SPOT Award for EdTech category management at ZestMoney, At Better World Technology (Zeta Sute), I played a pivotal role in establishing infrastructure and SOPs for the Plutus-PayZapp team during its nascent stages, contributing to improved customer experience and reduced volume drivers. In my tenure at Practo Technology, my journey encompassed various roles, starting from Associate Operations to Assistant Manager Operations, where I spearheaded initiatives to enhance customer satisfaction through real-time transaction monitoring, default tracking, and control tower implementation. Best Project Handler distinction for managing IHH and Swasth projects at Practo.My educational foundation includes a Bachelor of Technology in Electronics and Communication Engineering from St. Johns College of Engineering and Technology (Affiliated to JNTU A), Andhra Pradesh, India. I bring to the table a versatile skill set, a results-driven approach, and a commitment to operational excellence and growth.