RestoRefine Studios is a Glasgow-based digital marketing agency specialising in the hospitality industry. We offer bespoke branding, website development, and social media management to help restaurants, cafes, and bakeries enhance their online presence and attract more customers.As the Director at RestoRefine Studios, I lead our sales, client engagement, and project management efforts. My focus is on driving growth and enhancing operational efficiencies to ensure that our digital marketing solutions exceed client expectations and achieve exceptional outcomes.

In my role as a Sales Team Leader at Wholesale Domestic, I led and inspired a team of sales associates in the bathroom retail sector. My responsibilities encompassed providing guidance, support, and motivation to achieve sales targets, ensuring exceptional customer service, identifying and addressing team training needs, collaborating with inventory management, maintaining accurate sales records, and upholding compliance with company policies and regulations. Through effective leadership and a strong focus on customer satisfaction, I endeavored to contribute to the success of Wholesale Domestic** I left this role to pursue a Master's in Business and Management, I was unable to balance full time studies with full time work **

As an Apple Product Specialist, I provided expert guidance and technical support to customers, ensuring exceptional service and exceeding expectations. I collaborated closely with my team to ensure that we stay current on the latest product releases and provide accurate and timely information to customers. In addition to supporting our customers, I also supported my team members to improve their performance by sharing knowledge and providing coaching and feedback.

As an Energy Advisor, I provided exceptional customer service by answering customer queries, assisting with tasks such as submitting meter readings and managing accounts, and staying up to date with industry regulations and policies. I demonstrated excellent communication, time-management, and problem-solving skills to ensure customers received the best service possible.

As a Supervisor /Server at a restaurant, I oversaw daily operations while providing exceptional service to customers. I managed staff schedules and inventory, ensuring compliance with health and safety regulations. Additionally, I worked as a server, taking orders, serving food and drinks, and delivering prompt and attentive service. Through this role, I developed strong leadership abilities and the ability to work effectively under pressure. My dedication to creating a welcoming atmosphere for customers drove repeat business and contributed to the restaurant's success.

As an engineering intern at Spirit Aero Systems, I was responsible for developing and implementing a project to automate and visualize the project performance reporting workflow in the engineering department. This involved leveraging my technical expertise in tools such as VBA and Power BI to create a streamlined and efficient process that provided real-time insights into project status and performance. In addition to my technical responsibilities, I also took on the role of project manager, coordinating with cross-functional teams, ensuring timelines were met, and reporting to senior management on project progress. Through this experience, I gained valuable skills in project management, data analysis, and communication, which I am excited to bring to future roles in the field of engineering and project management.