Alex Chau Email & Phone Number

Cambridge, England, Gb

Palo Alto, Ca, Us

Architected client ecosystems to help enable end users within the organization while maintaining security standards for multiple fields of specialization. Helped customers adopt and navigate the identity landscape to figure out their security needs while making sure user experience does not suffer. Worked with manufacturers and customers to develop solutions that fit the business goals of the clients. Built relationships between product development and our customers as a liaison so that customer concerns were addressed with proper expectations. Developed internal standards and documentation to help enable colleagues and peers to deliver consistently to all customers.

Palo Alto, Ca, Us

Client facing role for technical services delivery. The role consisted of learning about the mobile device ecosystem and how each individual device type functions (Windows, iOS, Android, Rugged). Explained the relationship between OEMs and the mobile device operating systems to help customers understand the limitations of device management. Assisted customers in building out their corporate mobile device ecosystem from enrollment of devices to configurations for end user devices. Helped customers troubleshoot network connectivity problems for use of the platform solution. Configured the initial mobile e-mail management environments for customers.

Specialized in operating system deployment for side by side migrations as well as in-place migrationsIdentified and repaired errors in network variables such as DNS and DHCPTraveled to multiple areas of the United States for client facing rolesManaged team resources and delegated roles during client projectsCoordinated with multiple teams to have a smooth flowing deployment with support at all hoursConstructed and modified application packages during operating system deploymentsProduced Zero Touch Installations and Light Touch Installations for multiple clients in a range of environmentsCommunicated with team and corporate leads through statistical as well as analytic reporting with metricsSupported users with data recovery and system configurationExperienced with multiple data encryption services and managing user credentialsCreated technical documentation for users and experienced technicians

Configured and maintained workstations, server operating systems, printers, and laptopsHighly experienced in analyzing and diagnosing hardware, software, and network problemsBuilt RPM packages and deployed Linux and Windows applicationsAdministered customer service in a help desk environment, using ticket tracking softwareWorked with automated Linux and Windows installationsAssembled computers from components

Designed nerve scaffolds and procedures for using polydimethylsiloxane as key agent for scaffoldsInvestigated methods for molding while working on the micro-scale by hand for scaffold and channel formationFormed an understanding for various molding materials and heat transfer concepts for curing periodsAcquired skills using confocal microscope for 3D imaging and layering of nerve samplesCultured cell lines for flow cytometry and hemocytometer use

Established skills for real time PCR as well as electrophoresis gels and imagingAttained experience with extracting RNA from epidermis of mice as well as proper treatment of mice with tumor progression agentsDeveloped an understanding of genes that are expressed in tumor progression as well as statistical analysis for data