- Develop and implement marketing campaigns for brand awareness, restaurant business, and e-commerce - Create written, photo, and video content for print and social media- Write copy for press releases, newsletters, and marketing materials in collaboration with PR team in Japan

- Manage e-commerce business and customer experience - Manage digital marketing campaigns and write marketing copy- Coordinate with marketing and merchandising teams both locally and in Japan to develop marketing events, campaigns and new products- Individually train 3 team members to conduct onboarding process- Assist with opening of second location, creating and implementing new operations and hiring and training new employees- Japanese-English interpretation and translation business documents and marketing copy

-Japanese-English interpretation and translation of meetings, manuals, notices, policies, and marketing copy- Created and managed shipping and distribution service for merchandise- Implemented marketing strategy to promote shipping service, increasing souvenir monthly sales by 4%- Developed print marketing strategy that raised drink sales by 2%- Assisted with restaurant operations and managed work flow of 7-12 staff- Trained new back of house and front of house staff- Performed opening and closing duties for both kitchen and dining areas- Updated and conducted onboarding process to meet current company standards

Independent freelance Japanese-English translator. Projects worked on:- Apps and games- Business documents- Localizing marketing campaigns- Subtitling anime, Japanese drama and variety programming

Japanese and English speaking passenger services agent at John F. Kennedy Airport

- Designed English conversation curriculum for elementary school students (grades 2-5).- Plan and conduct 30 minute classes focusing on practical spoken English for 4 different language ability levels.

- Taught 15 hours a week of English language to 136 elementary school students in after school program in rural Damyang-gun, Korea.- Designed and created English language lesson plans.- Co-taught monthly average of 6 hours of English immersion classes (4-28 students) for visiting elementary schools in English Town - Planned and conducted weekly 1 hour English speaking workshop for group of 6-12 elementary school teachers.

- Interpreted weekly average of 3 business meetings and translated 75% of email correspondence in English and Japanese.- Translated and wrote 80% of all meeting and 500 Startups lecture notes in Japanese. - Provided communications support between Japanese staff and 500 Startups staff and investors.

- Translated weekly average of 15 Japanese anime and manga related articles (20-300 words) into English.

- Answered and directed phone inquiries and e-mail, scheduled conference rooms, greeted and announced guests, maintained appearance of front office, and provided administrative support.- Trained 3 new hires for receptionist duties.

- Member of team that raised customer service satisfaction from 83.6% to 86.2%- Operated 5 different retail locations by keeping track of merchandise stock and maintaining clean and professional retail appearance- Accurately serviced an average of over 100 guests at cash register- Promoted 3 main souvenirs and products - Recognized for excellent customer service with a young school-aged guest- Created fun and relaxing environment for guests by accurately answering questions with enthusiasm, offering to take pictures, and projecting a friendly and approachable atmosphere

- Event interpreter for Yamamoto Shuzo Co., Ltd. representatives - Assisted with promotion of 3 alcoholic beverages at 2-day marketing event with over 200 attendees

- Coordinated daily average of 6-10 translation projects of various sizes and languages for Intellectual Properties department- Recognized for completing time sensitive translation project of 200 words within 3 hours - Managed an average of 6-10 simultaneous project timelines and budgets- Conducted price negotiations and hired vendors- Maintained clear and open communications between vendors and account managers - Performed final quality check to ensure translation accuracy and document quality

- Assisted with the planning of air and bus travel of 500 high school exchange students.- Supervised an estimated 300 exchange students traveling through LaGuardia Airport, John F. Kennedy International Airport, and Chicago O'Hare International Airport.

- Updated an estimated 300 constituent information on Raiser’s Edge - Collected over 50 audience survey and organized survey data onto Excel spreadsheet- Operated merchandise booth for the 5 performances held during the internship period