Allison Chen Email & Phone Number

Taiwan

- Utilize product analytics tools to identify impactful funnels, optimizing user engagement and conversion.- Collaborate across departments to collect and integrate customer feedback, driving product improvements.- Develop detailed wireframes and product specifications to guide the Scrum team through the delivery phase.- Conduct competitor analysis and.

• Leveraged data analysis tools such as Amplitude, Google Analytics, and Firebase to conduct in-depth product metrics analysis, driving data-informed product decisions.
• Led feature implementation as a product owner, encompassing the creation of product specifications, user stories, and user flows.
• Analyzed survey result to collect user feedback.
• Assisted in quality assurance (QA) testing to ensure the successful delivery of features on iOS and Android apps, as well as web applications.
• Managed and facilitated Scrum processes for product development, fostering team collaboration and enabling efficient feature iteration.
• Developed product roadmap to reach business goal for a growth stage product.

Taiwan

• I coordinate cross-functional teams and external resources to deliver a minimum viable value-based product to facility and home care and open new opportunities in the healthcare market.
• Conduct product analysis using R/Python and design dashboards for stakeholders to identify business problems and product insights.
• Manage stakeholders with more than 5 IoT companies simultaneously while monitoring the quality of the product integration process with the internal development team and external partners.
• Recruit and collect user research data on more than 80 potential consumers, local competitors and market place through social media and target channels, to consolidate information into actionable items and strategic.
• Collaborated with the data team and an external partner to release a risk analysis AI module on a caregiver matching service app with 30,000 members
• Implemented market research and user interviews and surveys to draft product strategy and developed product roadmap from scratch and execute product pilot program with 30 home care cases and drive the iterative process

• I fulfilled many roles as a research analyst. From research projects that included data analysis to developing sales and marketing plans.
• Conduct data cleaning and data analysis using R for occupational health management reports.
• Responsible for B2B solution sales for occupational health and chemical safety management software, owning the full sales cycle.
• Developed a website and utilized email automation tools using third party solutions to enhance B2B business development.

Kaohsiung City, Taiwan

• I helped built the data infrastructure for all college departments to improve the enrollment and course satisfaction rate.
• Developed data collection process and data visualization report to provide policy recommendations
• Proposed research and evaluation plans for institutional research projects
• Implemented data collection and analysis with both quantitative and qualitative data

Tainan City, Taiwan

• I trained a customer service team in delivering an excellent customer experience. My role also included creating customer satisfaction surveys and developing a data collection process.
• Increased quarterly sales (15%) by leading, training, and motivating a customer service team of 13 staff.
• Implemented data collection and analysis with both quantitative and qualitative data.
• Analyzed sales figures and forecasted future sales using MS Excel.

Lithonia, Georgia

• I proposed a 5-year strategic plan and methodically developed transition procedures.
• Created a client register database in MS Access with data entry forms and weekly and monthly reports across 5 congregate meal sites.
• Performed and analyzed data on customer satisfaction surveys in form of graphs.
• Collected qualitative data from stakeholder interviews and literature review on different assessment tools to optimize transition procedures for 4 community senior centers to improve the senior services network..

Greater Atlanta Area

• Conducted and collected evaluation data of a 8-week-long evidence-based obesity prevention program (CATCH) for kids grade K-3 and 3-5 cross three YMCA sites with a group of senior volunteers
• Conducted group interviews and observation session during the program to complete the survey collection and analysis targeted both children and senior adult participants

Master Of Public Health (Mph), Behavioral Science And Health Education

Activities and Societies: Emory Mental Health Initiative

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Psychology Department Girls Basketball Team