Annie Chen Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

 Responsible for building reports and setting rate codes in Opera to improve reporting efficiency permanently during Night Times Square to OYO Times Square management transition  Updated and audited inventory and pricing on all distribution channels to ensure we offer correct rates and packages, maintained a close relationship with Booking, Expedia, and other channels representatives, and partner with them to maximize hotel online visibility, gather booking data report, and market forecast  Reported online marketing and website performances using Google Analytics to identify opportunities for customer conversions Responsible for creating comprehensive weekly meeting decks that summarized hotel performance and its standing against market competitors through STR, current and projected P&L, budget, and forecast  Researching market data using OTA Insight and Demand 360 to monitor competitors’ segmentation performance Assisting Director of Revenue by creating and made changes to reservations in PMS at Row NYC and Paramount Hotel to reduce check-in time and enable customer satisfaction

 Providing services such as in-person translation and transportation arrangements to ensure a smooth patient experience Consolidates Excel data of Primary Care Physician referrals to hospitals and reports to manager

 Helped drive sales by working with customers and students to determine best product solutions for software and hardware problems and making referrals as necessary Offered diagnosis reports, repair options, and closed out-of-warranty repair sales for personal PC/ MAC computers

Ann Arbor

New York, Ny

Conducted interviews with users of group SharePoint, planned changes to make site more user-friendly, implemented changes once approved, and continued revision through user feedbackCreated a vision planning tool that generates reports by converting Excel spreadsheets into an Access Web Database

University Of Michigan - Ann Arbor

I coordinated student volunteering schedule with site, served as the main contact between site and U of M, collected and delivered background check documents, and planned and facilitated weekly discussions groups with approved lesson plans. I volunteered weekly at Ann Arbor St. Thomas Little Saints Preschool for more than 40 hours a semester for two semesters to interact with preschoolers and assist homeroom teacher applying basic preschool development knowledge learned in class.

Ann Arbor, Mi

•Managed translation of official documents for clients through various processes including purchase and sale of real estate,banking transactions, court litigation, and financial statements •Translated 200+ official documents from traditional and simplified Chinese into English including real estate purchase agreements, certificates, auditing reports, affidavit, and bank vouchers using Microsoft Word and Excel

Taipei City, Taiwan

•Contributed to hotel management through rotations in 3 departments (restaurants, concierge, and bar)•Served as a liaison between guests and corresponding departments •Assisted guests’ personal needs, directed guests to designated places, confirmed bookings, and waitressed

Ms In Hospitality Industries, Revenue Management

Activities and Societies: Revenue Strategies, Pricing Strategies, Hospitality Finance, Hotel Economics, Marketing Strategies, Hotel.

Bachelor Of Science (B.S.), Economics And Psychology

Activities and Societies: Planet Blue Student Leader with Ghram Institute of Sustainability, Sophomore Initiative Advisory Board.

Marketing, 4.0/4.0

Marketing, International Economics

High School

Activities and Societies: Dormitory Proctor (RA), JV Tennis Team, Debate Team,High school RA: responsible for dorm order, connect.