Katherine Babiarz, Mba (Formerly Achenbach) Email & Phone Number

Grand Rapids, Mi, Us

Front desk position in a luxury full-service hotel. At this property I used the FSPMS reservation system in conjunction with MARSHA. As needed I respond to guests requests using GXi. With the full service property I also have gained experience in taking room service orders for extensive, high end menus with the MICROS ordering system. I also have the experience of assisting guests with their parking for various events that take place at the hotel’s meeting space.This property is… Show more Front desk position in a luxury full-service hotel. At this property I used the FSPMS reservation system in conjunction with MARSHA. As needed I respond to guests requests using GXi. With the full service property I also have gained experience in taking room service orders for extensive, high end menus with the MICROS ordering system. I also have the experience of assisting guests with their parking for various events that take place at the hotel’s meeting space.This property is part of AHC Hospitality. Show less

Grand Rapids, Michigan

Management position that oversaw front desk in a limited service and extended stay setting. I worked full time and covered all three shifts. I used the Fosse reservation system, responded to guests request using GXi, used guestvoice to review and respond to guest reviews and track hotel performance, and made keys using the Saflok encoder and software. Another job function as an airport hotel was to schedule shuttles to and from the airport with the hotel’s shuttle, or collaborating with a… Show more Management position that oversaw front desk in a limited service and extended stay setting. I worked full time and covered all three shifts. I used the Fosse reservation system, responded to guests request using GXi, used guestvoice to review and respond to guest reviews and track hotel performance, and made keys using the Saflok encoder and software. Another job function as an airport hotel was to schedule shuttles to and from the airport with the hotel’s shuttle, or collaborating with a neighboring hotel. With these skills I also trained agents to be proficient in these areas. I also inspected rooms and served as a public area attendant as needed. Additionally, I interviewed applicants for positions throughout the hotel and made staff schedules. Property of Grand Hospitality. Show less

Grandville, Mi

Front desk position at a limited service property that also met GVSU's internship requirement. I worked part-time and covered 2nd shift but had experiences in all three shifts. I used the Fosse reservation system, responded to guests request using GXi, used guestvoice to review and respond to guest reviews and tracked hotel performance, and made keys using the Saflok encoder and software. When needed I also inspected rooms and served as a public area. Property of Grand Hospitality.

Traverse City, Michigan

Summer internship for university credit at GVSU and participant in the Grand Traverse Resort and Spa internship program. With this position, I checked-in guests, checked-out guests, used professional verbiage over the phone, made walk-in reservations, generated reports required at the front desk and performed other duties. I worked first, second, and third shift.

Orlando, Florida Area

My final extension with the Disney College Program led me to merchandise. I continued working in Epcot while learning about a different line of business. The merchandise locations for park arrivals includes: gift stop, strollers & wheelchair rentals, camera center, gateway gifts, pin central, and select cart merchandise locations. All of these are in and surround Future World in Epcot. Along with cash register training, I learned how to use the cash apron and was trained in floor stock. While… Show more My final extension with the Disney College Program led me to merchandise. I continued working in Epcot while learning about a different line of business. The merchandise locations for park arrivals includes: gift stop, strollers & wheelchair rentals, camera center, gateway gifts, pin central, and select cart merchandise locations. All of these are in and surround Future World in Epcot. Along with cash register training, I learned how to use the cash apron and was trained in floor stock. While working here I completed two seminars in the Disney Exploration Seminar Series. The seminars include Disney Leadership 101 and Disney Marketing & Sales. Each seminar met once a week for four weeks. Show less

Orlando, Florida Area

My Disney College Program continued with an extension into the summer! I extended into at a new role and new location. My role was quick-service food and beverage and my location was Sunshine Seasons. I worked a front of house position. Sunshine Seasons is located in the park Epcot in The Land Pavilion. This was a transition to a more on-stage role and has allowed me to see the parks aspect of Walt Disney World. Here I received Basic Foods Safety training and training as a cashier. Working as… Show more My Disney College Program continued with an extension into the summer! I extended into at a new role and new location. My role was quick-service food and beverage and my location was Sunshine Seasons. I worked a front of house position. Sunshine Seasons is located in the park Epcot in The Land Pavilion. This was a transition to a more on-stage role and has allowed me to see the parks aspect of Walt Disney World. Here I received Basic Foods Safety training and training as a cashier. Working as a cashier has educated me on Disney Dinning Plan. Show less

Orlando, Florida Area

This was my first college program: 2017 Spring Disney College Program. I worked as a Mousekeeper at Disney's Coronado Springs Resort. While working here I completed several seminars in the Disney Exploration Seminar Series. The seminars include Disney Heritage, Disney Hospitality & Guest Service, and Disney Cast Engagement & Human Resources. Each seminar met once a week for four weeks.

Traverse City, Michigan

I worked at TJ Maxx part time while attending Northwestern Michigan College. Here I learned how to deliver excellent customer service and practiced promotion with the company's in-store credit card.

Master Of Business Administration - Mba, Human Resources Management And Services, Graduate Studies

MBA through CMU’s Global Campus, Emphasis in Human Resources

Bachelor’S Degree, Hospitality And Tourism Management

Completed a Bachelor of Science in Hospitality and Tourism Management Degree. My degree emphasis was in Lodging Management. I also.

Associate Degree, Associate In Applied Science

Activities and Societies: I was an active member of Phi Theta Kappa Honor Society-inducted March 2014. I also served as a Phi Theta Kappa.