Anastasiia Chernysheva Email & Phone Number

Mississauga, Ontario, Canada

• Collaborated with various departments and stakeholders to analyze requirements, design, and implement a comprehensive Microsoft CRM Dynamics solution
• Transformed complex business needs into clear CRM requirements, consistently providing valuable insights and recommendations to enhance business processes
• Developed and customized CRM components as per client and regulatory requirements, ensuring efficient and user-friendly solutions
• Performed security analysis on the CRM system, identifying potential vulnerabilities and recommending enhancements to fortify security measures and protect sensitive data
• Generated accurate monthly and annual CRM reports in compliance with organizational policies, and regulated industry standards
• Developed, maintained, and distributed comprehensive training materials and end-user documentation for system processes, effectively communicating complex information in a user-friendly manner

Mississauga, Canada Area

• Engaged with management at all project stages to understand business needs and develop effective solutions
• Developed a marketing automation process and solution, including interactions between internal and external applications such as Microsoft Flow, Mailchimp, and Cognito forms
• Offered insights for business strategies and ideas to achieve company revenue goals

Mississauga, ON, Canada

• Designed and led a data migration process, involving close collaboration with Excel Sheets, GUID extraction, and workflow creation, resulting in the seamless migration of more than 7,000 contact records associated with.
• Designed, developed, and customized Microsoft Dynamics CRM components, including Entities, Forms, Relationships, and Fields, thoroughly testing at all stages of development to ensure seamless functionality
• Designed and implemented background workflows used for process automation, such as email sending, and created on-demand workflows for field value changes; successfully applied bulk edits for client records
• Proactively monitored and maintained accurate, up-to-date, comprehensive records within the CRM system, consistently enhancing data management processes

Kyrgyzstan

• Provided expert technical assistance to customers, addressing complex issues related to software and hardware
• Managed call flow and provided prompt technical support to customers, working closely with the Agile development team to address and resolve defect in a timely manner
• Maintained customer service database, monitoring system performance and addressing potential bottlenecks to ensure optimal functionality
• Utilized issue tracking systems (Jira, Track, BugZilla) to manage and process actions taken on support requests, ensuring timely resolution and customer satisfaction

Kyrgyzstan

• Consolidated information from separated tables into a unified database for transition from FoxPro to MS SQL, ensuring data integrity and smooth migration
• Responsible for generating accurate and timely monthly reports in a highly regulated environment, Insuring compliance with the strict requirements set by multiple government agencies, including the Social Fund, Tax.
• Redesigned and automated the report generation component, resulting in reduced data processing time, and improved report quality
• Developed procedures and functions for database maintenance and optimization, improving overall system performance and reliability
• Collaborated with the software development team to execute the transition of 300 million records from FoxPro Database to SQL, ensuring seamless data migration