Anthony Cherry Email & Phone Number

Houston, Tx, Us

New York, Ny, Us

Primary telecom engineer supporting and developing the corporate:- Cloud-based phone/voice infrastructure - RingCentral and Vonage.- NICE-InContact Cloud-based call center environment, including, Central, User-Hub, Studio, Max, NICE Engage, QM Pro, Analytics Intelligence, WFM Pro, and NICE WFM.- Salesforce support and NICE-InContact integration.- RingCentral Office development and support.- A/V hardware and applications: Polycom (RealPresence and GroupSeries) and Zoom Polycom Rooms.- Manage and negotiate all telecom contracts- Manage and charge back all telecom accounts payable.- Manage and support the AKC's wireless data and voice environments. Including devices, contracts, and accounts payable.

Miami, Fl, Us

Sole engineer supporting the Siemens OpenScape Voice, Version 7 SIP Carrier switch. Sole engineer supporting the InContact Cloud Contact Center, NICE Engage and NICE IEX at the Alpharetta location.Collects all business requirements and manages all telecom desktop and contact center projects.Works closely and often with levels of senior managementDevelops and maintains the Siemens OpenScape Contact Center Enterprise Version 8.Supports the OpenScape Xpressions Version 8 Voice Mail System as well as developing and supporting all the Xpressions Application Builder menus.Performs all adds, moves and changes on the Verint Impact360 Version 11.0 Call Recording system.Supported & managed the Verizon TFN tool (VEC).

Atlanta, Ga, Us

• Provided 24 hour support for all MARTA voice communications platforms, including;1. Nortel CS1000’s2. Cisco UCM3. INOVA Call Center Reporting Solutions and Telecaster Displays4. RSI Call Accounting5. Digital Sound’s Call Recording application• Collaborated with several MARTA technical groups, including;1. MARTA’s IVR (Trapeze) Team2. MARTA’s VoIP Transition Team3. MARTA’s EMC (NOC) Group

San Francisco, California, Us

• Develop and support call control tables for Wells Fargo call centers nationwide on the Aspect platform.• Provides 2nd and 3rd level Aspect routing, agent and desktop support.• Developed call routing scripts on Cisco ICM to integrate with Aspect.• Provides 2nd level support on Cisco ICM.• Create, maintain and publish Customview Canvas’s.

San Francisco, California, Us

• Perform moves, adds and changes of thousands of circuits by collaborating with vendors and internal technical teams..• Manage circuit inventories for branches and offices world wide.• Manage schedules and budgets for circuit drops and disconnects.• Interact with all major Regional Bell Operating Companies and well a local municipalities.• Developed and improved numerous processes, including document management.

San Francisco, California, Us

Support Wachovia Securities Contact Centers on Aspect and NICE platforms. Vendor and technical liason for the business units.Performs various duties including:-Project management-Technical design-1st and 2nd level support on the Aspect systems.-1st through 3 level support on the NICE systems.

Us

• Negotiate and enforce all telecommunications contracts.• Manage/support entire hardware infrastructure including Nortel Succession, Call Pilot, Optivity Telephony Management, VoIP, RightFax and all telecommunications circuits including the corporate Sonet Ring.• Manage mobile technology infrastructure, including phone and accessory deployment and reconciliation of over 1100 devices spanning the continental United States. • Designed and managed VoIP solutions for primary long distance dialing, enterprise wide.• Designed, implemented and managed VoIP solutions for many of the company’s remote workers.• Developed and maintained disaster strategies for the enterprises voice applications and infrastructure. • Established and maintained customer and vendor relations.• Created and negotiated telecommunications policies and service level agreements.• Hired/trained/lead staff for various responsibilities including engineers, wireless experts, PBX operators, and billing staff. Supervised a dynamic six-member team.

Charlotte, Nc, Us

• Designed, implemented and supported numerous call centers, multilevel auto-attendants, IVR/VRU applications and server-based call center applications on multiple platforms.• Programmed all PBXs and system applications throughout the CHS footprint..• Performed MACs, programming projects, upgrades, and preventative maintenance on Nortel’s Meridian Option 11 through Option 81c and Siemens 9751 and 9005 PBXs, Avaya, Symposium, Call Pilot and Meridian Mail.• Served on a three-member team that supported 20,000+ users including 450 medical practices, 21 acute care facilities, and various administrative offices.