Apoliana Chiconi Email & Phone Number

• Product Manager responsible for creating a Pending Center for the Android application used by drivers to submit mandatory transport data in Brazil, such as CNH, RNTRC, and license plates, among others.Also, responsible.
• Definition of OKRs and product alignment with the company's strategy;
• Product discovery, user research, and usability testing;
• Backlog management and team activity management;
• Definition of the requirement and removal of impediments;
• Use of data to guide decision-making;

• Business Intelligence specialist for product teams, specializing in revenue generation and business transactions;
• Development of analytical reports and dashboards, focusing on data storytelling;
• Analysis, creation, and maintenance of indicator dashboards;
• Segmentation, personalization, and improvement of solutions through clustering techniques;
• Data modeling, queries, and views creation;
• Development and analysis of key performance indicators;

• Product functionalities and technical documentation, including user story perspectives, were defined by gathering and refining project requirements from clients;
• Ensuring transparency and clarity of the product backlog for the entire team, monitoring the project and development teams to remove impediments;
• Implementing initiatives on platforms based on market analysis, user behavior, and data insights;
• Support and deployment of incentive platforms and dashboards in line with strategic planning, defined scope, and business plan;
• Guidance and assistance to the UX team to improve product usability;
• Introducing procedures, controls, panels, data, and visualizations;

• Responsible for contract management, monitoring of trade marketing campaigns, internal controls, and customer relations;
• Implementation of incentive program schedules with project management, designers, and other important departments;
• Collaboration with the IT department for the creation of projects and innovative tools;
• Validation and implementation of new products and new activities or processes;
• Responsible for overseeing customer billing to ensure that services are following approved proposals;
• Integration with other parts of the organization, including Design, Finance, IT, Partner Management, and others.

• Direct reporting to the Executive Manager of Business Operations in Brazil, Latin America, and the global Executive of Operations and Training;
• Responsible for the entire financial management of the team in Brazil, including oversight of financial controls, financial forecasts, negotiations, and interactions with Procurement departments and suppliers;
• Responsible for implementing global education and training programs for employees of a specific business unit at IBM Brazil, serving around 4,000 employees;
• Negotiating with global teams to make sure local training matches the organization's goals and needs. Creating effective and relevant training programs;
• Facilitation of instruction on technical career paths and the use of knowledge management tools, career progression, and e-learning assisting employees' professional growth and encouraging a culture of continuous.

• Management of business operations for executives, supervising a group of around 3,000 employees and ensuring effectiveness and efficiency of operations throughout the organization;
• Coordination of the integration of all business areas, including Human Resources, Finance, Transition, Business Controls, Audit, and technical teams, to achieve organizational goals and fostering the implementation of.
• Development, implementation, and maintenance of strategic indicator dashboards, which provide a comprehensive and up-to-date view of operational performance and facilitate informed decision-making;
• Conducting predictive and prescriptive data analyses to forecast future trends and recommend strategic actions to drive growth.

• Strategic support to the organization in professional development and mobility initiatives, contributing to the growth and continuous improvement of the workforce;
• Conducting a comprehensive mapping of professionals, covering approximately 4,000 employees, and subsequent training based on identified skill gaps, using detailed competency analysis;
• Implementing individualized training programs to meet individual and organizational requirements, ensuring personal growth and alignment with company strategic goals;
• Guest speaker on IT careers for internal training sessions and colleges in the Campinas region.

• Leadership role in the successful implementation of the GDF (Lean) model across all phases of the Workforce Management Brazil team resulted in significant enhancements in operational effectiveness and service excellence.
• Supervision all audits conducted throughout the program, ensuring compliance with regulatory and internal guidelines, identifying opportunities, and implementing corrective measures;
• Analyzing and interpreting operational data and indicators to uncover patterns, enhancement possibilities, and potential risk areas.

• Supervision the hiring cycle, ensuring the effective allocation of resources within established quality standards, timelines, and budgets;
• Effective communication and collaboration with Human Resources, Procurement, Suppliers, and other internal and external departments to ensure smooth and efficient operations;
• Planning and execution of staffing for new projects and addenda (nationally and internationally), ensuring adequate resource availability and compliance with project requirements, optimizing talent utilization, and.
• Monitoring of performance metrics related to recruitment and hiring, identifying areas for improvement, and implementing effective solutions to streamline the process.

Bacharelado, Business Administration And Management, General

Extensão, Business Intelligence