Alessandra Chiesa Email & Phone Number

Frederiksberg, Capital Region, Denmark

IT-Infrastructure project manager

Copenhagen, Capital Region, Denmark

Drive process improvement and transition to service-based model

København

Design and establish process governance and improvement plan.

Copenhagen Area, Denmark

Project manager at Digital workplace program - Denmark's largest Windows 10 rollout.My team performed the automated upgrade of PCs from Win7 to Windows10 for ca. 50.000 clients, as well as developed the automation tool that made this possible - ahead of schedule and budget.

Project manager for Due Diligence, Start/Initiating phase of Transition.Project manager of Due Diligence of a governmental institution with a complex infrastructure and business processes, and contributed to the development of internal processes and procedures.

Copenhagen

Independent assessor of major transition programs, projects, proposals. Report into corporate DA group to board of directors.Tasks:Independent review of major global accounts and transitionsEngage and lead review teams Prepare management reports and brief upper managementEnsure compliance with PM framework and ITIL processesValidate compliance with industry standards e.g. PCI, HIPAAMentor stakeholders in corporate policies and PM standards Identify and quantify risks, issues and opportunitiesPrepare remediation plan and regularly track progressSupport ITSM process design incl. SIAMSupport Internal Audit in major financial reviews focused on profit leakage, revenue recognition and SOX complianceAdvocate implementation of corporate policy / process improvement and enforce deploymentResults:120+ reviews of transitions, projects, delivery centers, product lifecycle, proposalsidentification and remediation of severe delivery defects, preventing major penalties / loss of imageidentification of cost reductions and additional revenuesprevented severance of contracts with key accounts

Copenhagen Area, Denmark

Coordinate operational and engineering delivery from multiple service centers to guarantee SLA/KPI contractual performance.Tasks:Facilitate cross-functional workshops with delivery teamsBusiness and project requirements workshops with clientMonitor and report on SLA and KPIsClient’s SPOC for all ITIL processesDirected service and project delivery from 3+ service centres, infrastructure services and SAP BasisDaily process orchestration: incident, problem, change, request, assets and configurationProject management of new implementations/changes to infrastructure and appsResults:Streamlined and optimized legacy processes into ITIL delivery processes, “one process” to the clientImplemented the client’s request process and governance Increased request delivery performance from 10 or less to 100 a monthSLA/KPI “back to green” in three months and elimination of severity-1 incidentsIncreased request profitabilityIdentified and recovered revenue leaks from billable work not invoicedSignificant improvements of all delivery processes (incident, problem, change) and service desk quality70+ projects delivered

Deployment of SLM process within organisation

Facilitate transition program’s handover to operations (Operational Readiness Review) and ensure countermeasures to prevent service disruption.Tasks:Incident scenario workshops with stakeholdersSupport PM to achieve compliance with operations' requirementsCoordinate Operational Readiness Review meetings (ORR)Contribute to ORR process improvements and implementationMentoring of project managers and new peers in Nordics/IndiaResults:3 major global transitions plus add-on projects, tallying 50+ projects handed to productionORR process simplification and normalisation of acceptance

Lead of PMO for major outsourcing / acquisition, Due diligence of datacenter/operationsDaily reporting of progress, issues, risksRFI managementData room preparation and managementTrue-up of datacenter /operations processes and infrastructure systems

Business process analysis and (re)engineering.Requirements specification, client workshops, optimisation of work flows and design of their implementation.Design of solutions based on document /content management systems (Documentum).

Høje Taastrup, Capital Region, Denmark

Product management of homegrown case management system, hosting services, project delivery.

Sales support, forecast, plan and execute product launch of automatic teller machines, self-service kiosks and banking peripherals

Preparation of Proof of Concept solutions for PB (personal for banking) for bank tenders. Presentation of banking solutions at international exibitions e.g. Cebit.Product launch, sales support, multimedia kiosk and PC-based videoconference solutions

Ivrea

Showcase client solutions, banking teller solutions consulting, product training

analysis and design of banking front office solution

analysis and coding of ERP and industry automation systems.Showcase client solutions, banking teller solutions consulting, product training.

Education record

Certified Safe 5 Agilist, Project Management

Itil 4 Foundation

Prince2, Project Management

It Asset Management Foundation, Itsm

Project Manager, Project Management

Industrial Engineer, It And Process Automation, Information Technology, 58/60

Activities and Societies: programming competitionsAutomation of systems; mathematical models; programming of simulations and forecasts.

Safe Devops 6.0

Education record

Git and GitHub