APPRENTICESHIP- Work closely on customer portfolios, focusing on operational topics as well as long term projects and developments in order to meet both sales and profitability targets.- Manage commercial decisions and potential commercial channel conflicts associated with pricing support for high-profile end-user targets and bids.- Specific focus in promoting profitable LED solutions to our customers.- Analyze the special needs of customers and propose suitable solutions.- Monitor and collect market trends to ensure consistent alignment with marketing and R&D teams.- Develop customised solutions towards selected customers in order to build up solid partnerships over time

INTERNSHIPManagement of Key Accounts within the General Lighting, OEM channel : - Strengthened client relationships through regular engagement and face-to-face meetings- Prepared sales proposals and responses to requests for technical information and product availability- Researched target opportunities through sales analysis (SAP reporting tool)- Managed new product launch process with internal and external stakeholders- Organized the Customer Event France 2016 for the OEM Channel - Participated to the Reverse Mentoring Program - Facebook Expert

INTERNSHIP- Providing visibility to the leadership team of the background activity of Customer Care (Europe, Middle East and Africa)- Finding / identifying root causes and corrective actions - Documentation of processes to update the data base - Updating all the Metrics about Customer Care - Supporting the central customer care team with SAP systems and processes.- Analyzing OTIF measure- Analyzing complaints - Visit in a production site un Tenbury (UK) - SAP Go Live - Training new Customer Care with SAP and all the differents reportings- Mary Gober seminar / Training to understand and analyze different ways to communicate