Welcome to my profile! At EY, I am proud to be at the forefront of managing a global service delivery portfolio that represents our commitment to excellence and fiscal prudence, with realized savings of up to 20% in our second year. Our team has developed and implemented a robust sourcing strategy, established KPIs, and instituted a stringent cost control framework. This rigorous approach has not only resulted in financial efficiencies but also improved service levels by over 10%.Previously at SAP, my role in Customer Solution Support and Innovation was pivotal in fostering end-to-end customer success and loyalty. Our collaborative efforts across business units were instrumental in developing service management processes and models that supported customer success in critical situations. This experience, combined with my certifications in audit, information systems and security management, has solidified my expertise in organizational transformation and strategy execution, ensuring the technology solutions we deliver at EY effectively enhance customer outcomes.Passionate about leading teams towards peak performance levels, I am driven by the challenges of the ever-evolving tech landscape, always seeking opportunities to drive growth, improve service delivery metrics, reduce costs, and create a lasting positive impact. Let's connect and explore opportunities for collaboration!