Achini Peiris Email & Phone Number

Sri Lanka

• Build and maintain strong relationships with clients by understanding their business needs and objectives. • Act as the primary point of contact for client inquiries and requests. • Collaborate with internal teams, including sales, engineering / technical support, production, planning, quality assurance, work study, logistics and supply chain teams to support efficient operations, also, to ensure client satisfaction, project successes and to drive account growth. • Prepare and deliver regular reports and presentations to clients and to the management team on account status and on new project updates. • Sales and Operations Planning, responsible for demand forecasting, managing inventory and ensuring optimal stock levels to meet sales of the Key Accounts and production requirements.• Provide insights and recommendations through data analysis and reporting to support decision-making processes for both Customers and management team.• Negotiate contract renewals and pricing adjustments to meet both client and company objectives.

Sri Lanka

Joined Noratel, Sri Lanka as a Customer Relations Executive serving Noratel Group Sales companies based in UK & Sweden.• Order processing, ensuring on time delivery of orders and communications with regards to deliveries with the• involved parties.• Follow-up Progress of material procurement, material receipt, production activities for important / critical• customer projects.• Post sales communications, including handling of customer complaints, documentation requests (Test• certificates, COO Report, etc ...).• Training of new recruits and maintaining up to date training documents.• Ensuring ERP system is up to date, and provides reports based on top management requests.• Suggestion and Implementation of continuous system and process improvements.

Ja-Ela, Western Province, Sri Lanka

• Planning, developing and executing of effective marketing strategies across various channels, including digital, social media, and traditional platforms.• Conducted market research to identify trends, consumer preferences, and competitive landscape, providing insights that inform marketing initiatives.• Collaborate with the product development team to create compelling product launches and promotional campaigns that align with brand objectives.• Managed social media accounts, creating engaging content that encourages interaction and builds a loyal customer base.• Analyze marketing performance metrics to evaluate the effectiveness of campaigns, making data-driven recommendations for improvements.• Coordinated with external vendors and agencies for advertising, public relations, and organized promotional events to maximize brand visibility.• Assist in the development of promotional materials, including brochures, newsletters, and digital content that communicate our brand message effectively.• Strong understanding of digital marketing tools and techniques, including SEO, PPC, email marketing, and social media marketing.

Nawala, Colombo

• Consult with clients to understand their travel needs and preferences and curation of customized travel itineraries.• Promote travel packages and special offers to clients. • Provide expert advice on travel destinations, including cultural, historical, and recreational aspects. • Coordinate travel arrangements, including flights, accommodations, and activities. • Collaborate with travel vendors and service providers to ensure seamless travel experiences. • Stay updated on travel trends, safety regulations, and emerging destinations. • Maintain detailed records of client interactions and travel arrangements. • Provide post-travel support and gather feedback from clients.

Sri Lanka

Client Due Diligence (CDD) Analyst – United Kingdom- Know how on KYC (Know Your Customer), Global standards and Anti money laundering.- Responsible for identifying, analyzing, and ensuring all documentation and information associated with higher risk client types has been received in good order.- Conduct Client Due Diligence of customer profile for on boarding, periodic review and trigger event review.- Identify and verify KYC documents and analyze customer transactions for suspicious activities.- Escalate suspicious activities to the senior managers for further investigations.- Perform Customer Due Diligence (CDD) reviews including trigger events and Politically Exposed Persons (PEPs).- Perform AML risk assessment and analyze AML risks associated with the client and identify 'red flag' situations. Potential risks and operational issues will be escalated as appropriate to the Team Lead / AMO (Assistant Manager Operations).- Comply with all relevant internal policies and procedures.Customer Relations Executive – Singapore, USA, BrazilWorked at multiple migratory processing queues after Client Due Diligence (CDD) process was migrated to another HSBC Subsidiary. Such queues have been Singapore Credit Card on boarding process, FATCA (Foreign Account Tax Compliance Act) CRS USA process, etc …- Responsible for processing credit card applications, verifying customer information, and ensuring all necessary documents are in order.- Ability to check and validate KYC documents.- Six Sigma Yellow Belt trained at HDPL.

Diploma In Travel, Tourism And Hospitality Management, Tourism And Hospitality Management

Graduate Diploma In Management, Business Management

Certificate In Business Management, Business Management, Distinction