- Identify business/project requirements to determine software solutions.- Project Document Review to ensure project solutions are optimal in process design, flow,completeness and useability.- Analyse existing business processes to identify opportunities for improvement.- Design, develop and implement new and enhanced processes to maximise quality ofservice, productivity and cost effectiveness.- Work closely with the project team and operations personnel to ensure business/projectgoals are met effectively.- Design viable processes through high-level modelling, process flow modelling andprocess re-engineering methods.- Write work instructions to provide the teams with guidance on how to carry out newlyimplented processes.- Produce process impact assessments (FTE calculation).- Assist implementation tasks related to the process uplift/change and ensure thecommunication of the change is effectively managed.- Conduct training sessions with the involvement of change managers.- Risk assessment and feedback on manual controls.- Post Implementation support and guidance.

- Liaising with dealers and advisers to arrive at effective and productive solutions.- Reviewing work instructions to affirm that processes are conducted accordingly.- Ensuring requested dealer transfers are actioned on a timely basis.- Creating new business by adding advisers to the company portfolio.- Managing stakeholder requests and queries.

- Serving customers and ensuring the operation of the store. - Obtained vast experience in customer service, stock rotation, product presentation, product marketing, team work and customer relations. - Usage of NAMOS (Star Boss) system for back-office operations that includes the generation end of business days reports, stock takes, ordering of stock and documentation.

- Liaise with internal and external stakeholder groups and conduct interviewsfor effective elicitation.- Identify business processes and behaviours and analyse gathered data forprocess optimization.- Identify and document project requirements.- Development of project proposals and progress reports.- Use business intelligence tools such as Microsoft PowerBi to analyse keydata.- Train staff on new business processes.- Provide knowledge and input for various project stakeholders

- Serving customers and ensuring the operation of the store. - Obtained vast experience in customer service, stock rotation, product presentation, product marketing, team work and customer relations. - Usage of NAMOS (Star Boss) system for back-office operations that includes the generation end of business days reports, stock takes, ordering of stock and documentation.

- Identify problems and inefficiencies within the warehousing process of the organization.- Design and implement processes according to business requirements.- Liaise with internal and external stakeholders of the organization.- Prepare project proposals, business requirements documents and reports.- Conduct stakeholder interviews for project requirements elicitation.- Interrogating data to Identify trends on the sale of goods and utilizing the data to uplift the overall turnover of the business.