Achla Sharma Email & Phone Number

Sweden

Stockholm, Stockholm County, Sweden

•Primary customer logistics contact• Daily order management and communication• Participate in regular improvement meetings with the delivery coordinators, customer success team and Key Account Managers (launches, order patterns, forecast etc.).• Work together with the planning team, Logistics and local plants to ensure the Customer Orders are delivered as planned.• Solving order-related transaction errors in the ERP.• Request/follow-up on Value Added Services (certifications, export-documents, labelling, DN notes, B/L, repacking, etc.) assignments with the warehouse.• Create credit notes when needed.• ERP maintenance for CS related task.• Issue invoices according to incoterms and agreed terms.• Maintain dates according to expected delivery dates and requested deliver dates from the customer.• Supervise Credit Limit and work closely with finance team

Bucharest, Romania

Hyderabad, Telangana, India

• Process sales orders in SAP for Asia Pacific Region (local, transit, re-sale, third party & consignment).• Process credit and debit notes.• Track orders, update customers and sales.• Co-ordinate with customers, sales, sourcing & logistics, forwarders for dispatch of orders.• Handle and resolve customer complaints/escalate to the concerned teams as per the business flow/policy.• Verify shipping documents.