Achmad Fajar Faisal Email & Phone Number

I am an accomplished Operations Analyst with a strong focus on process improvement and stakeholder management. Throughout my career, I have excelled in ensuring the implementation and maintenance of Standard Operating Procedures (SOPs) to drive efficiency and effectiveness in product operations.In addition to my process improvement expertise, I have a solid background in customer satisfaction. I have successfully managed a case management unit, resolving more than 50 customer complaints monthly across various platforms, including call centers, social media, and emails.I am passionate about driving operational excellence and thrive in dynamic environments where I can make a significant impact. If you are looking for an experienced operations professional who can deliver exceptional results, let's connect and explore how we can collaborate to achieve your business goals.

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  Operations Analyst

  Asuransi Astra

  Feb 2018 - Present - Greater Jakarta Area, Indonesia

  • Results-driven operations manager with a proven track record in implementing and maintaining Standard Operating Procedures (SOPs) to optimize product operations.• Skilled in managing relationships with stakeholders and clients, driving project improvements through automation and process enhancement. • Recognized for creating mechanisms and evaluating new Key Performance Indicators (KPIs) for successful partnerships. • Achieved significant performance improvements, increasing… Show more • Results-driven operations manager with a proven track record in implementing and maintaining Standard Operating Procedures (SOPs) to optimize product operations.• Skilled in managing relationships with stakeholders and clients, driving project improvements through automation and process enhancement. • Recognized for creating mechanisms and evaluating new Key Performance Indicators (KPIs) for successful partnerships. • Achieved significant performance improvements, increasing national workshop KPI from 60% to 85% in 2021. • Effective in resolving customer complaints across multiple platforms.Let's connect and explore opportunities to drive operational excellence and deliver exceptional results. Show less