- Review and manage partnership contracts in accordance with company policies and legal regulations.- Analyze and report on the effectiveness of Literaku Indonesia's social media outreach to supporters and potential participants.- Build effective and collaborative communication with partners to ensure the continuity and success of the partnership.- Maintain and deepen relationships with partners and develop a partnership matrix with relevant Literaku Indonesia parties.

- Quickly respond to user and helpdesk emails, ensuring that First Team Response (FRT) times do not exceed 5-30 minutes.- Provide the best service to users by responding to user complaints through Direct Channel Chat.- Effectively handle 60 to 70 tickets for user inquiries and claims, ensuring timely and satisfactory - resolution.- Follow up on and handle complaints about the user's transactions.

- Responsible for overseeing and managing all documentation within the Marketing department.- Collaboration with shipping and logistics service providers to ensure effective order processing and enhance customer satisfaction.- Responsible for maintaining and procuring company supplies.- Supports the marketing communications team, including content development.

- Promotion of the company's products and services to consumers throughout Indonesia through online and offline channels.- Use social media for communication and branding purposes as well as promotion of products and services, with particular emphasis on content writing and planning.- Assist in the organization and management of the schedules and needs of the supervisors, including the scheduling of meetings and travel.- Work as part of the media team to document various company events, both online and offline.

Become a validator and enter 100 data/day for validating merchant data provided by the field agent and sweeping merchant data whose process is still incomplete in excel/spreadsheet form

- Responsible for foreign passport services such as visa making, residence permit extension, and foreign passport registration - assist in arranging and tidying up passports as well as services in passport retrieval- Establish communication and assist in the design of cooperation between the Yogyakarta Immigration Office and Study Programs International Relations UMY