Nimesh Acharya Email & Phone Number

Sydney, Australia

• Deploying windows 10 projects and providing internal and external support to the users.• Having good Experience in Windows 7 to Windows 10 migration and machine deployment; from old machine to new machine.• Providing Technical support to non-technical clients of corporate and resident with hardware installation, OS installation and troubleshooting in Windows and MAC environment.• Good verbal and written communication skills.• Knowledge of SCCM and software center… Show more • Deploying windows 10 projects and providing internal and external support to the users.• Having good Experience in Windows 7 to Windows 10 migration and machine deployment; from old machine to new machine.• Providing Technical support to non-technical clients of corporate and resident with hardware installation, OS installation and troubleshooting in Windows and MAC environment.• Good verbal and written communication skills.• Knowledge of SCCM and software center deployment.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks• Configured hardware, networking devices and software installment.• Have a proficient knowledge of using all office tools; word, excel, teams, powerpoint, outlook, onenote and onedrive. • Developed technical designs for customers, consultants, and contractors• Broke down and evaluated user problems using test scripts, personal expertise and probing questions. Show less

Sydney, New South Wales, Australia

• Improved methods for measurement, documentation and workflow management• Monitored manufacture of electrical devices and operations to ensure compliance with safety protocols• Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately• Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units• Analyzed… Show more • Improved methods for measurement, documentation and workflow management• Monitored manufacture of electrical devices and operations to ensure compliance with safety protocols• Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately• Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units• Analyzed contract documents to identify ambiguity and conflicts between documents and specifications• Understood each target customer's business model, mapped out the organization and identified unique technology needs• Worked with Communications Engineer to resolve Radio Communications problems, improve operations and provide exceptional customer service• Provided basic technical support resolving issues for clients on a variety of company products• Provided clear and timely technical data required for the design and specification of product• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders Show less

Kathmandu, Bāgmatī, Nepal

• Removed and replaced malfunctioning components to correct hardware problems• Patched software and installed new versions to eliminate security problems and protect data• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks• Configured hardware, devices and software to set up work stations for employees• Explained technical information in clear terms to non-technical individuals to promote a better… Show more • Removed and replaced malfunctioning components to correct hardware problems• Patched software and installed new versions to eliminate security problems and protect data• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks• Configured hardware, devices and software to set up work stations for employees• Explained technical information in clear terms to non-technical individuals to promote a better understanding• Removed malware, ransomware and other threats from laptops and desktop systems• Developed technical designs for customers, consultants and contractors• Broke down and evaluated user problems using test scripts, personal expertise and probing questions• Assessed technical support to clients and solve various issues to determine appropriate troubleshooting methods for remediation Show less

Master'S Degree, Information Technology (Cloud Computing)

Completed Masters of Information Security, Specialization in "Cloud Computing"

Bahelor Of Engineering, Electronics And Communication Engineering