Achobe Ugbede Email & Phone Number

Nigeria

Nigeria

•To direct performance management, optimization and SLA management teams in the analysis of network output relative to predefined network key performance indicators and customer service level targets; providing clear insights into network and customer ‘pain points’ as well as making recommendations on critical area of focus at the element management layer. • Ensuring that the SLA obligations to all tenants are met and proposing actions to mitigate the risks associated with the same. •Constantly driving the business to ensure that all vendors to IHS work within the SLA framework, highlighting areas of concern & improvement and flagging degrading performance of vendors.

Nigeria

• Oversee ongoing analyses of network outputs relative to predefined network key performance indicators (KPIs) and customer service level targets. • Provide clear insights into network and customer ‘pain points’ and make recommendations on critical areas of focus at the element management layer. • Oversee implementation of processes and procedures related to data integrity and service level agreement (SLA) management. • Analyze and report on under-performing clusters, providing insights based on fault statistics. • Oversee review of SLA performance, determining breaches and providing recommendations to minimize SLA misses in the future. • Analyze and report exceptional/ major failures in the network and their impact on a per customer basis. • Analyze impact of new services, nodes and upgrades on the network. • Provide direction on network performance issues and escalate to the appropriate functional team. • Carry out periodic service level audits to ensure network performance is in alignment. • Collaborate with stakeholders to administer the process for setting performance measures/ KPI requirement definitions, targets and thresholds based on SLAs, benchmarking, and best practices.

Nigeria

* Managing two resources on my team* Collecting and interpreting data * Analyzing results* Reporting the results back to the relevant members of the business* Identifying patterns and trends in data sets* Working alongside teams within the business or the management team to establish business needs* Defining new data collection and analysis processes

Nigeria

* Collecting and interpreting data* Analysing results* Reporting the results back to the relevant members of the business* Identifying patterns and trends in data sets*Working alongside teams within the business or the management team to establish business needs* Defining new data collection and analysis processes

Lagos, Nigeria

-AIO alarm project implementation team member.-Configuration and troubleshooting of all AIO alarm controllers. -Carrying out sanity check of all sensors on newly integrated sites using acceptance test procedure (ATP) to ensure compliance. -Capturing, escalating, and analyzing fuel drop from sites using the log from the report tab on the remote management system (RMS) - Central Monitoring System (CMS).-CMS querying and re-configuration for effective alarm system capturing and escalations reporting.-Carrying out sanity check of all sensors on existing integrated sites. -Supervising and coordinating the NOC Engineers on the use of the remote management system, CMS for effective escalation, proper follow-up and closing of tickets.-Hands-on training of newly employed staff in the NOC (and Operations) on the use of the CMS.

Lagos, Nigeria

Providing a Single (informed) Point of Contact (SPOC)• First-line customer liaison • Respond to questions related to services and network issues and problemsIncident/Problem Management:• Recording and tracking incidents and complaints• Ensuring that power related issues are well investigated, escalated, and resolved in the shortest possible time.Provides support for Telecommunication Network Systems;• Provides updates to hardware and/or software systemsService Level Management:• Monitoring and escalation procedures relative to the appropriate Service Level Agreement (SLA).• Liaising with Network Support Team to ensure that the required levels and quality of service are achieved.• Monitor and review of the levels of Network Services specified in the Service Level Agreement (SLA). • Airtel Network Operations Centre (NOC) for ISM (Integrated Site Maintenance)