Aleksandra Choinska Email & Phone Number

Katowice, PL

• Established and led a self-sustaining technical support team, ensuring robust onboarding, training, and continuous professional development.
• Provided mentorship and acted as an escalation point for technical support and account-related issues.
• Ensured staff utilized processes effectively through continuous monitoring and development.
• Collaborated with Customer Experience and other departmental managers to align technical support operations with company-wide efforts.
• Worked… Show more
• Worked as part of a 24/7 global support organization, ensuring regional team integration and effectiveness.

Katowice Metropolitan Area

• Acted as Project Manager leading operational aspects of ongoing Customer Experience projects by monitoring their progress and facilitating problem-solving
• Implemented SAP-integrated bot for order status and product availability.
• Optimized product pricing process to reduce manual overrides.
• Transitioned invoicing process to e-billing and e-invoicing for efficiency

Katowice, Poland

• Directed and mentored a global team supporting LMS platform, conducted team meetings, evaluations, and provided constructive feedback and training.
• Monitored KPIs to ensure SLA compliance and implemented improvements as needed using Tableau and creating reports and dashboards in Salesforce
• Transformed global support team across different time zones, clearing 1500 backlog cases in 5 months.
• Established SOPs, new processes and documentation, enhancing organizational… Show more
• Established SOPs, new processes and documentation, enhancing organizational efficiency.
• Led project optimizing ordering process on the e-learning platform as part of Green Belt Six Sigma certification, streamlining order submission and processing for customer service Show less

Sofia, Bulgaria

• Led and supervised technical support team, monitored team performance metrics ensuring exceptional service delivery.
• Managed escalated customer complaints and complex issues effectively by developing strong client relationships.
• Provided technical coaching to enhance team proficiency.
• Successfully migrated CRM System from Global Remedy to ServiceNow.
• Transitioned knowledge article library to ServiceNow platform, improving accessibility.
• Implemented migration from… Show more

Sofia, Bulgaria

• Led technical support team, offering guidance, support, and coaching.
• Assisted in new team member training and onboarding processes.
• Developed and maintained technical documentation, knowledge articles, and FAQs.
• Conducted quality assurance evaluations of customer interactions for adherence to standards.
• Effectively formed a strong and unified multicultural team, promoting collaboration and enhancing productivity.
• Represented the organization during a knowledge… Show more

Sofia, Bulgaria

• Offered technical support to clients, addressing hardware and software issues effectively.
• Demonstrated extensive knowledge of products and services during support interactions.
• Accurately documented customer interactions and resolutions in the CRM system.
• Consistently recognized as a top performer for exemplary technical support and customer service delivery.

Sofia, Bulgaria

• Delivered customer and technical support across multiple communication channels via phone, email, and chat.
• Maintained accurate and detailed records of customer interactions.
• Consistently recognized as a top performer in delivering exceptional customer and technical support.

Sofia, Bulgaria

• Managed the end-to-end accounts receivable process, including invoicing, collections, and cash application using ERP systems (SAP)
• Reconciled accounts receivable balances, identifying and resolving discrepancies
• Collaborated with clients and internal teams to resolve billing discrepancies and payment issues
• Responsible for knowledge transfer of internal procedures related to collections from Poland to Bulgaria

Qawra, Malta

• Managed the daily operations of the gym.
• Led and supervised a team of fitness trainers, front desk staff, and maintenance personnel

Qawra, Malta

• Conducted individual and group fitness training sessions, providing instruction and guidance.
• Provided nutrition guidance and lifestyle recommendations to support clients' well-being

Lodz, Poland

• Collaborated with senior archaeologists to interpret historical and cultural context based on recovered artifacts and features
• Engaged in public outreach activities, assisting with community events and educational programs to promote archaeology and cultural heritage.

Postgraduate Degree, Project Management, Postgraduate Degree

Master Of Arts Specialization: Historical Archaeology, Archaeology

Bachelor Of Arts; Specialization: Historical Archaeology, Archeology