Hello! I'm Achu Surendran, an experienced IT Support professional with a track record dating back to 2016. Specializing in expert-level technical support, I thrive on addressing complex issues promptly. Collaborating seamlessly with cross-functional teams, I contribute to continuous improvement initiatives for our products and services. As a mentor to junior support engineers, I take pride in enhancing the team's capabilities through knowledge sharing. My knack for conducting in-depth root cause analysis ensures lasting solutions to customer concerns. Beyond reactive support, I'm passionate about engaging proactively with clients to optimize their experiences. Let's connect and navigate the ever-evolving landscape of IT together!
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Chief Technology OfficerSecture Jan 2024 - PresentIndia -
Senior Technical Support EngineerFixlab Feb 2022 - Dec 2023Kerala, IndiaOversee the design, implementation, and maintenance of virtualized environments utilizing Hyper-V, ensuring optimal performance and resource utilization. Manage and troubleshoot SAN/NAS storage systems to ensure data availability, integrity, and performance. Configure and maintain VLANs to segment network traffic effectively and enhance security.Active Directory and Identity Management: Administer Active Directory services, including user/group management, GPO deployment, and domain controller configuration. Implement LDAP for directory services and integration with various applications for centralized authentication and authorization. Configure and support Single Sign-On (SSO) solutions using SAML for seamless user authentication across multiple applications.Network Security: Design, implement, and maintain IPsec VPNs to securely connect remote sites and provide encrypted communication channels. Monitor and enforce security policies across the network infrastructure, ensuring compliance withindustry standards and best practices. Collaborate with security teams to perform vulnerability assessments and address security incidents promptly.Quality of Service (QoS): Implement QoS policies to prioritize network traffic based on business requirements and ensure optimal performance for critical applications. Configure and manage High Availability solutions like HSRP to provide redundancy and failover capabilities for critical network devices and services.Technical Support and Troubleshooting: Serve as a senior escalation point for complex technical issues, providing guidance and expertise to junior support staff. Conduct root cause analysis for recurring problems and implement permanent solutions to enhance system reliability. Collaborate with cross-functional teams to resolve issues impacting system performance, including software bugs, hardware failures, and configuration errors. -
Senior Technical Support SpecialistInfofix Systems Jun 2018 - Jan 2022Kerala, IndiaSYSTEM INTEGRATION TESTING (SIT)
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Technical Support EngineerPc Garage Aug 2016 - Jun 2018Kerala, India
Achu Surendran Education Details
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Information Technology
Frequently Asked Questions about Achu Surendran
What company does Achu Surendran work for?
Achu Surendran works for Secture
What is Achu Surendran's role at the current company?
Achu Surendran's current role is CTO CYBER SECURITY.
What schools did Achu Surendran attend?
Achu Surendran attended Fatima Mata National College, Kollam.
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