Adam Humphrey Email & Phone Number

• Lead IT infrastructure management and optimization.• Develop and implement strategic IT initiatives.• Manage vendor relationships, budget planning, and procurement processes.• Conduct continuous improvement reviews and gather user feedback to refine IT services.• Coordinate IT support for end-users and ensure timely resolution of technical issues in accordance with SLAs.• Monitor system performance and implement optimizations to improve efficiency and reliability.• Provide training, development, and performance management for the IT team.• Enforce IT policies and procedures, ensuring compliance and security.

Remote

• Managed and supported a dynamic range of cloud-based applications and infrastructure, including SaaS products like Microsoft Office 365 and Azure Active Directory.• Optimized on-premises AD infrastructure, managing {300+} user and computer accounts, OUs, and security groups.• Ensured optimal performance and security of the IT infrastructure using Remote Monitoring and Management (RMM) tools such as ConnectWise.• Designed, implemented, and troubleshooted Group Policy Objects (GPOs) to enforce robust security settings, software installations, and user configurations across the network.• Streamlined equipment procurement, provisioning, and tracking processes.• Coordinated with external vendors and service providers to enhance IT service delivery.• Administered and maintained reliable and secure communication through comprehensive email system management.

Remote

• Provided proactive technical assistance including Windows patching, remote scripting using CMD line and PowerShell, and real-time systems monitoring.• Managed and supported diverse IT infrastructures including cloud-based IaaS and PaaS solutions, ensuring high performance and security.• Delivered Tier 1 and Tier 2 technical support for Windows and Mac users, enhancing user experience and satisfaction.• Facilitated remote office equipment setup and IT onboarding for new hires, ensuring smooth transitions.• Administered a wide range of applications, enhancing operational efficiency and user productivity.• Created comprehensive knowledge base articles to educate and empower end users.

Huntsville. Ar

• Managed outsourced IT staff, providing critical support to clinicians, staff, and affiliates with EHR and supporting systems.• Delivered Tier 1 and Tier 2 technical support for Windows and Mac users, ensuring uninterrupted operations.• Served as the primary contact for EHR reporting, troubleshooting, and education, driving efficient system usage.• Provided system, equipment, and network support, along with change request management and data validation.• Developed and implemented a remote work support system, ensuring seamless operations during the pandemic.

Fayetteville, Arkansas Area

• Led a team of over 40 direct reports, conducting performance reviews, hiring, and firing to maintain a high-performing workforce.• Acted as a liaison between families, medical providers, service providers, and state agencies to facilitate funding, medical needs, therapies, and equipment.• Managed day-to-day operations of the facility, including staff, clients, and overall facility management.• Monitored budget, ordered supplies, and managed materials to ensure efficient resource utilization.• Conducted safety drills, monitored accident reports, and identified trends to enhance facility safety.

Fayetteville, Arkansas Area

• Submitted program reports, coordinated staff to plan integrated services, and maintained compliance with DDS and Medicaid.• Supervised 15 staff members, enhancing case management with targeted coaching and support.• Ensured access to necessary resources for staff and families, including supplies, equipment, and training materials.• Participated in organizational planning and strategy, analyzing data to inform decision-making and improve operational efficiency.

Master Of Science (Ms), It Management

The Master of Science in Information Technology Management at Grand Canyon University is a sophisticated program that merges advanced.

Master Of Science (Ms), Health Informatics

Activities and Societies: AHIMA Student MemberA specialized program of study to serve the increasing workforce needs in the area of health.

Bachelor Of Science (Bs), Wellness Science

Activities and Societies: Board Member for Health & Physical Education Department (Junior & Senior year) SHAPE America Member ArkAHPERD.