Adam Humphrey Email & Phone Number

• Lead IT infrastructure management and optimization.
• Develop and implement strategic IT initiatives.
• Manage vendor relationships, budget planning, and procurement processes.
• Conduct continuous improvement reviews and gather user feedback to refine IT services.
• Coordinate IT support for end-users and ensure timely resolution of technical issues in accordance with SLAs.
• Monitor system performance and implement optimizations to improve efficiency and reliability.

Remote

• Managed and supported a dynamic range of cloud-based applications and infrastructure, including SaaS products like Microsoft Office 365 and Azure Active Directory.
• Optimized on-premises AD infrastructure, managing {300+} user and computer accounts, OUs, and security groups.
• Ensured optimal performance and security of the IT infrastructure using Remote Monitoring and Management (RMM) tools such as ConnectWise.
• Designed, implemented, and troubleshooted Group Policy Objects (GPOs) to enforce robust security settings, software installations, and user configurations across the network.
• Streamlined equipment procurement, provisioning, and tracking processes.
• Coordinated with external vendors and service providers to enhance IT service delivery.

Remote

• Provided proactive technical assistance including Windows patching, remote scripting using CMD line and PowerShell, and real-time systems monitoring.
• Managed and supported diverse IT infrastructures including cloud-based IaaS and PaaS solutions, ensuring high performance and security.
• Delivered Tier 1 and Tier 2 technical support for Windows and Mac users, enhancing user experience and satisfaction.
• Facilitated remote office equipment setup and IT onboarding for new hires, ensuring smooth transitions.
• Administered a wide range of applications, enhancing operational efficiency and user productivity.
• Created comprehensive knowledge base articles to educate and empower end users.

Huntsville. AR

• Managed outsourced IT staff, providing critical support to clinicians, staff, and affiliates with EHR and supporting systems.
• Delivered Tier 1 and Tier 2 technical support for Windows and Mac users, ensuring uninterrupted operations.
• Served as the primary contact for EHR reporting, troubleshooting, and education, driving efficient system usage.
• Provided system, equipment, and network support, along with change request management and data validation.
• Developed and implemented a remote work support system, ensuring seamless operations during the pandemic.

Fayetteville, Arkansas Area

• Led a team of over 40 direct reports, conducting performance reviews, hiring, and firing to maintain a high-performing workforce.
• Acted as a liaison between families, medical providers, service providers, and state agencies to facilitate funding, medical needs, therapies, and equipment.
• Managed day-to-day operations of the facility, including staff, clients, and overall facility management.
• Monitored budget, ordered supplies, and managed materials to ensure efficient resource utilization.
• Conducted safety drills, monitored accident reports, and identified trends to enhance facility safety.

Fayetteville, Arkansas Area

• Submitted program reports, coordinated staff to plan integrated services, and maintained compliance with DDS and Medicaid.
• Supervised 15 staff members, enhancing case management with targeted coaching and support.
• Ensured access to necessary resources for staff and families, including supplies, equipment, and training materials.
• Participated in organizational planning and strategy, analyzing data to inform decision-making and improve operational efficiency.

Master Of Science (Ms), It Management

The Master of Science in Information Technology Management at Grand Canyon University is a sophisticated program that merges advanced.

Master Of Science (Ms), Health Informatics

Activities and Societies: AHIMA Student MemberA specialized program of study to serve the increasing workforce needs in the area of health.

Bachelor Of Science (Bs), Wellness Science

Activities and Societies: Board Member for Health & Physical Education Department (Junior & Senior year) SHAPE America Member ArkAHPERD.