• Perform threat analysis in a 24/7 environment, mitigating and managing all threats and risks to the company• Triages security Incidents, research, assessment, and analysis on alerts from security tools, including IDPS tools, SIEM, Anomaly detection systems, firewalls, antivirus systems, and user behaviors• Analytics tools, endpoint inspection, and proxy devices (Splunk, Zscaler, Cisco Umbrella, McAfee ePO,EDR,NSM,Vectra(IPS/IDS),O365,Falcon Sandbox)• Perform network traffic analysis using raw packet data, network flow, and Intrusion Detection Systems (IDS).• Providing training to new joiners in the security team and working on making SOP for handling security incidents• Key Achievements: Efficiently responded to and resolved security incidents, minimizing their impact on the organization• Demonstrated effective incident reporting and documentation skills. Identified opportunities to improve incident response procedures, contributing to streamlined processes• Developed a comprehensive Standard Operating Procedure (SOP) for phishing awareness and training, aimed at equipping new team members with essential knowledge and skills to recognize and respond to phishing attempts.

Provided end-user support and training on IT systems and applications, resulting in a 95% satisfaction rate among internal stakeholders. Troubleshoot Network problems and outages and provide network triage support Skilled in configuring and managing network devices such as routers, switches, and firewalls to ensure smooth data transmission. Utilize ticketing tools to accurately document and prioritize incoming customer inquiries and technical issues.

- Provided timely and efficient technical support to end-users via phone, email, and live chat for resolving hardware and software issues. - Implemented and customized ServiceNow modules to streamline incident management, change management, and service catalog processes. - Identified and resolved 95% of internal software system issues, resulting in a 20% increase in overall system efficiency. - Implemented new troubleshooting techniques to reduce external program errors by 70%, leading to a cost savings of $50,000 for the company. - Collaborated with cross-functional teams to address and resolve customer complaints on software bugs, resulting in an improved customer satisfaction rate of 90%.