Alex C. Email & Phone Number

Manteca, California, United States

Ripon, California, United States

-Created and developed a beverage program to display natural, organic, and biodynamic wines and beers that abide by the ethos of the owners’ expectations.-Create and develop efficient floor service standards to transition the café into a full-service restaurant experience. -Delegate tasks and facilitate team coaching to front-of-house employees.-Meet with beverage representatives to carefully select wines and beers that align with the vision of the restaurant, communicate with restaurant ownership on their desired structure of the restaurant, and to lay the framework for success amongst the team.-Conduct educational wine and beer tastings to the team to provide beverage knowledge that can be shared with customers to provide an excellent and unique experience. -Beverage pricing, cost management, and communication with vendors.-Established a smooth connection with standards of deliveries and quality of product, as well as developing strong connections with brands that the company represents.-All cash handling and balancing amounts are done twice a day. -Ensuring detailed cleanliness with intention within the main restaurant and bar are also accounted for in the form of task management software that is used by all employees. -Scheduling and interviewing suitable candidates for serving positions, including making employee schedules, tracking inventory, profit and loss, and costing products. -Social media marketing to appeal to larger demographics due to the restaurant being fairly new, contributing to the development of the infrastructure to create a more visually appealing internal and external appearance to attract dine-in clientele.

Modesto, California, United States

-Train incoming servers on wine knowledge based on the wine program presented, while providing updated information when presented by management.-Train incoming servers on the practice of effective hospitality amongst all guests and peers.-Operate all private events and maintain clear and consistent communication with the host and accommodate to guests’ needs.-Drive higher sales with wine bottles at significantly higher price points.-Showcase product knowledge ranging from details on brand knowledge, emphasizing significance of local farm-to-table products that are utilized within the restaurant.-Floor manage front-of-house during service to establish successful service and to resolve any matters that may occur with in-person and to-go needs.-Effective communication between self, management, and co-lead to ensure the quality of service and to address back-of-house and front-of-house roles and expectations to productively meet the goal of performing an optimal lunch and dinner service.-Warmly welcomed guests of private banquet events of parties that have reached approximately 150 people in capacity, including collaborating with the event host to ensure a high caliber experience. -Studied and memorized approximately 100 wines and dozens of beers to give quality expertise and recommendations to guests, promptly serve and satisfy high volumes of patrons per day.-Handled and processed $5,000+ in transactions per day, including credit card and cash payments.-Conducted wine education classes to the team about any new wines that would be placed on the wine flight and regular menu. -Participated in the hiring process of new employees, maintained a clean, organized, and well-stocked bar area that included tracking inventory, replenishing wine bottles, and supplies needed to succeed for the day. -Assigned to clientele that preferred refined and more attentive service that required a substantially higher amount of wine knowledge.

Modesto, California, United States

-Find new and innovative strategies on social media and in-house marketing to attract new customers.-Develop appealing strategies to increase social media engagement and create a new demographic of incoming clientele.-Responsible for upkeeping an ideal dining experience for customers while simultaneously ensuring that the front and back-of-house are functioning efficiently.-Multitask with all house duties ranging from opening prep, preparing dishes, working the register, serving and bussing tables, and washing dishes. Closing duties also pertained to front-and-back of house needs. -Inquired about food and wine orders to accommodate the needs of the restaurant.-Connect with community members to host events that involved the Downtown Modesto Partnership and Downtown Improvement District with opportunities to be a part of local events involving on-site participation.-Hospitably tend to the needs of all customers that came into the restaurant-Order wine, beer, and supplies from necessary vendors when needed-Schedule catering orders from customers with party sizes ranging from 8 to 125 people in quantity-Advertise and market the restaurant, including events involving the restaurant on social media and door-to-door marketing strategies- Ensured that the restaurant maintained a clean facility that met and exceeded food inspection standards.

Bachelor Of Arts - Ba, Communications Studies--Group And Organizational Communication

Bachelor Of Arts - Ba, Communication Studies-- Public Relations And Media

Associate Of Arts - Aa, Communication Studies

Activities and Societies: M.E.Ch.A, Forensics