Derek Acker Email & Phone Number

South Jordan, Utah, United States

Actively maintain, cleanse, mine, and manage data for SQL and MongoDB databases. Increase efficacy of current operations through automation. Assist departments with prompt business decisions with sufficient data from reporting and analytics. Implement data integrations with third party vendors. Manage all third-party user creation and follow renewal protocols. Develop solutions for complex business problems through Dell Boomi SaaS. Document and track all helpdesk and SCRUM projects using JIRA. • Lead developer for Dell Boomi integration system. • Creation of a fully responsive 834 enrollment engine, resulting in an immediate 85% increase in productivity. • Develop an internal claim processing system using Microsoft Power Apps. • Create ad-hoc reports and automation for maintaining data integrity. • Train and oversee new hires and interns. • Manage helpdesk and technical support tickets for data analytics and engineering. • Administer, automate and maintain SFTP connections and files for over 60 large accounts for enrollment. • Implement accumulator and eligibility calculations sent to third party vendors. • Review and update service policies and procedures to safeguard critical systems, information and data.

Lindon, Utah, United States

Actively answer incoming phone calls to support customers in addressing their product or service inquiries. Confidently propose the best options to the customer based on their specific needs. Retain new and end-of-term customers through resolving customer issues and renewal offers. Update customer information in our software during and after each interaction.• High-performance team member with excellent client retention.• Assist customers and technicians in troubleshooting their security system, and education of system.• Recognition by clientele and management for excellent communication and personable customer service.• Record and report any bugs within the software and hardware.• Review customer account discrepancies and collecting any outstanding balances.

West Valley City, Utah, United States

Supervise maintenance and advancement of the Standard Optical software for over twenty locations. Review, edit, and submit CMS 1500 forms (HCFA claims). Accounts receivable for assigned insurance providers. Answer billing calls and resolved any customer service issues. Conducted training of the Standard Optical staff on system operations and procedures.• Supervise maintenance and advancement of the multi-location software.• Leader in on-board training of all employees in multi-location point of sale, medical billing, inventory, medical system, and lab production.• Assist internal teams at numerous locations on consistently achieving 80% + sales goals with excellent client retention.• Accounts receivable for allocated insurance providers.• Answer billing calls and resolve any customer service issues.• Review, edit, and submit CMS 1500 forms (HCFA claims).