Derek Acker Email & Phone Number

South Jordan, Utah, United States

• Actively maintain, cleanse, mine, and manage data for SQL and MongoDB databases. Increase efficacy of current operations through automation. Assist departments with prompt business decisions with sufficient data from.
• Lead developer for Dell Boomi integration system.
• Creation of a fully responsive 834 enrollment engine, resulting in an immediate 85% increase in productivity.
• Develop an internal claim processing system using Microsoft Power Apps.
• Create ad-hoc reports and automation for maintaining data integrity.
• Train and oversee new hires and interns.

Lindon, Utah, United States

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries. Confidently propose the best options to the customer based on their specific needs. Retain new and end-of-term.
• High-performance team member with excellent client retention.
• Assist customers and technicians in troubleshooting their security system, and education of system.
• Recognition by clientele and management for excellent communication and personable customer service.
• Record and report any bugs within the software and hardware.
• Review customer account discrepancies and collecting any outstanding balances.

West Valley City, Utah, United States

• Supervise maintenance and advancement of the Standard Optical software for over twenty locations. Review, edit, and submit CMS 1500 forms (HCFA claims). Accounts receivable for assigned insurance providers. Answer.
• Supervise maintenance and advancement of the multi-location software.
• Leader in on-board training of all employees in multi-location point of sale, medical billing, inventory, medical system, and lab production.
• Assist internal teams at numerous locations on consistently achieving 80% + sales goals with excellent client retention.
• Accounts receivable for allocated insurance providers.
• Answer billing calls and resolve any customer service issues.