Patrick Ackerman Email & Phone Number

Springfield, Nebraska, United States

Omaha, Nebraska, United States

Owner and President of the North Omaha Airport.

Omaha, Nebraska

Responsible for the Customer Engagement Centers global Business Analytics Center of Excellence supporting 8,000+ leaders, managers, and associates across 22 global locations and for 7,500 hotels.Lead, (re)design, build, and execute the global analytics strategy across 4 key functions and managing the growing team of 35 associates. Data Services: Maintain.

Responsible for developing and implementing an integrated, on-going state of the art customer engagement center continuous improvement program from scratch. Own and manage the continuous improvement project charter and identify ways to extract cost savings and add value to the business managing across a broad set of stakeholders across 14 centers globally.

Led a team to develop better technology solutions for customer touch points for voice, email, chat, and other channels to improve the customer experience and drive customers to the lowest effort channel.Key member of Marriott’s Customer Advocacy Council to identify customer pain points and work with various senior leaders within IT, operations, digital.

Greater Omaha Area

Provided, reviewed, and deployed consistent, actionable, and innovative analysis to sales leadership for Marriott’s Northeast and Florida Group Sales Offices.Developed a new metric called “lead sourcing” to better understand customer needs. This reporting improved hotel knowledge of sales leads and increases awareness of operational efficiency within the.

Built reporting tools to evaluate Group Sales across Marriott's sales organization. Forecasted leads to project out sales office staffing.

Masters Of Science Business Intelligence And Analytics, Artificial Intelligence, 4.0

Bachelor Of Science, Business Administration Emphasis In Finance

Activities and Societies: Honors Program Graduate Football Program and Co-Captain in 2009