Haizatul Ackmar Anuar Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Manage the onboarding process for new merchants, ensuring a smooth and exceptional experience.Address merchant queries promptly, providing solutions within defined SLAs.Act as a merchant advocate, delivering feedback to relevant teams to enhance the merchant experience.Utilize Customer Success tools and collaborate with the Success team to maintain high service levels.Coordinate with Operations and Engineering teams to manage and resolve critical issues.Work with the Head of Customer Success to continuously improve operational processes.

Shah Alam, Selangor, Malaysia

Conducted comprehensive pre-screening of applications.Collaborated with payment partners, banks, and regulators to prepare, collect, and proposals submission, securing key partnerships.Support new and existing leads in understanding Billplz products or services.Address and resolve complaints and payment-related issues raised by merchants promptly and effectively.Coordinated with the internal tech team to resolve complex technical issues.

Petaling, Selangor, Malaysia

Running the day-to-day operations including the on-boarding process of merchants and SME.Execute know-your-customer (KYC) onboarding processes.Review and verify the application accordance to standard process by partner bank and comply with BNM requirements.Coordinate and maintain good communications with internal team and external customers with commitment to meet any SLA.Identify gaps in the onboarding process, SOPs, and tools, and ultimately propose solutions to overcome the identified challenges.

Klang, Selangor, Malaysia

Assist in the preparation of regularly scheduled reports.Verify documentations according to checklist and required by HQ.Provide ongoing support to management through daily operations.Review documents, compile and record it in Excel.Resolve administrative issues and inquiries.

Bachelor Of Human Resource Management, Business Administration And Management, General

Diploma In Administrative Management, Business Administration And Management, General