Andrew Clark-Monks Email & Phone Number

Geneva, Switzerland

Leading a small focused team supporting Inmarsat direct, and indirect, channels to market and in service with Technical Service, Performance and Improvemt. Ensuring that there is the appropriate level of support towards the customer and the end users to meet the contracted obligations as welkl as continual performance and improvement.Providing pre, during and post service-launch with airline maintenance organisations as well as with troubleshooting teams and repair services to ensure the smooth transition of in-service responsibilities to the normal operations. Includes providing 3rd and 2nd line support to 1st line engineers coordinating, owning and drive problems towards resolution. Developing new platforms and methodologies to aid incident and problem management and create a continuously improving data system to reduce both occurrence of and time to resolution.Also monitoring the performance aspects of the aircraft during transition to routine operations and work with network operations and field support to investigate performance and recurring issues. Feedback into Inmarsat and to the customer on the early in-service metrics.Coordinating within Inmarsat and suppliers to ensure the delivery of the specified Entry Into Service (EIS) support ensuring it meets SLA made to customers regarding service availability and end-user support.

Geneva, Switzerland

Supporting Inmarsat direct, and indirect, channels to market with Technical Service, Performance and Improvemt. Ensuring that there is the appropriate level of support towards the customer and the end users to meet the contracted obligations as welkl as continual performance and improvement.Providing pre, during and post service-launch with airline maintenance organisations as well as with troubleshooting teams and repair services to ensure the smooth transition of in-service responsibilities to the normal operations. Includes providing 2nd line support to 1st line engineers coordinating, owning and drive problems towards resolution. Developing new platforms and methodologies to aid incident and problem management and create a continuously improving data system to reduce both occurrence of and time to resolution.Also monitoring the performance aspects of the aircraft during transition to routine operations and work with network operations and field support to investigate performance and recurring issues. Feedback into Inmarsat and to the customer on the early in-service metrics.Coordinating within Inmarsat and suppliers to ensure the delivery of the specified Entry Into Service (EIS) support ensuring it meets SLA made to customers regarding service availability and end-user support.

Geneva Area, Switzerland

Building, Managing and Growing an International Team of Support Specialists providing technical support and training on all SATCOM systems, Installations, services, integration and configuration to SATCOM Direct customers across the full range of services and networks that Satcom Direct provides.Also performing product testing, validation & verification, development and project managment as part of the Support team and customers requirements to ensure quality of service and customer expectations from the company's products and services. Developing and implementing media and content distribution solutions for tradeshows and events including digital signage platforms and website creation. Creation of and presenting training content, public speaking and presentation events (customer, partners and peer facing)

Geneva Area, Switzerland

Providing Technical support on all SATCOM systems, Installations, services, integration and configuration to SATCOM Direct customers.

Geneva Area, Switzerland

Providing Technical Support of All Honeywell Avionic Equipment installed on B&GA platforms. Assist in technical Proposals and solutions to meet customers needs and requirements.

Geneva Area, Switzerland

Performed scheduled maintenance, troubleshooting, modification and AOG support on all aircraft avionic and electrical systems

Cambridge, United Kingdom

Performed electrical and electronic installations and maintenance activities on a wide range of aircraft and platforms.

Education record

Education record