For more than 15 years I have had the pleasure to head and improve teams and organisations with up to 456 employees. Core competencies: Development, optimisation and management - people, project and innovation. I like to be a step ahead, and to inspire and develop - see to we always try to learn and to do better than yesterday, and tomorrow are delivering even better experiences and more excellent results and solutions than today. With the heart in the right place, I lead the way in creating a well-functioning, efficient and attractive workplace with happy, satisfied customers and employees. • increased customer satisfaction from 3.8 to 4.9 (max 5.0)• increased quality, FTR increased from 27 to 89%• increased productivity by 51%• reduced churn and the number of complaints by 31%• reduced response time by 85 %• reduced disease absenteeism from >10% to < 4%