Annette Cloetta Lund Email & Phone Number

Copenhagen Area, Capital Region, Denmark

Copenhagen

Positioning customer service as a key differentiator Division Manager- Business Consultant- Program Manager - Change Manager- Inside Sales Manager - Performance & Development Manager - Talent Acquisition Partner - Customer Service & Support Director i.a. Alfa Laval - Novo Nordisk - Eaton - DSBDriver at strategy projects that create the desired.

AppWare Ventures mission is to boost social innovation that can reap the greatest benefit of the new digital technologies and be used for the common good. With entrepreneurs & corporates we create solutions that have a positive impact on society. Our objective is to build, invest and support sustainable, large-scale internet businesses, that can scale.

Contributes to the creation of an even better school built on respect between pupils, parents, teachers/ educators and school management. We change and adjust all our behaviour to make our children thrive fulfilling their full potential

Rudersdal

Expanding knowledge about cancer and cancer prevention, fundraising, campaigns, recruiting volunteers

Head of the CPH office and international projects. Responsible for Operation, Administration, HR, customer satisfaction and employee loyalty.

Developed the new organisation - a Shared Service Center- for 3 municipalities’ IT departments. Responsible for Service & Support Center, Administration Department, customer satisfaction, optimisation, organizational transformation and re-aligning business flows to strategy.

Chief Customer Officer - improves customer experiences across every customer interaction across the business group. Securing consistency and accessibility of the customer services. Implementing strategy’s, teams, processes, teams, systems and Customer Service outsourcing.

Member of the executive staff in a successful turnaround. Responsible for developing and implementing the Customer Service strategy, ensure outstanding customer experiences.

Employee development, change project management, planner and executer of promotional activities

Responsible for external Client Contact Center, customer experience, people & project management, in- & outsourcing, setting up new B2B & B2C teams and departments in Call Center; Customer Care, Support & TMOptimizer, coordinate commercial initiatives, continuously improve processes and outcomes with high quality and high productivity, executor of internal.