Ana Clara Goll Email & Phone Number

São Paulo, Brazil

Leadership and oversight of the Customer Success team:- Restructuring the High Customer Journey with all stages (onboarding, adoption, ongoing, QBR, renewal, and expansion).- Implementation of Hubpost with new processes.- Separation of scope between CS and Support.- Implementation of goals and commission structures.- Customer segmentation and a new service.

Professional responsible for managing a B2B client portfolio (High and Mid Touch) in SaaS, with the main activities including:- Guiding the client through the entire journey (kick-off, onboarding, adoption, ongoing, QBR, renewal, and up/cross-sell), while monitoring metrics and KPIs.- Providing insights and a strategic plan to ensure platform usage is.

Professional responsible for sales and customer relations in an education sector startup, with key activities including:- Contributing to the mapping and restructuring of departmental processes.- Mapping and analyzing metrics such as NPS, Churn, and CSAT using platforms like Tracksale and Typeform, to develop reports for improved managerial.

Responsible for B2C sales of the Financial Intelligence, English Yourself, and BiEnglish courses during their launches.- Result: I was the consultant with the highest number of sales three times.

I supported the Brazilian team of Nexus Global organization as a PMO, focusing on relationship management within the network. My responsibilities included:- Assisting in defining the scope of the deforestation combating project in the Amazon;- Identifying opportunities and partnerships for the project;- Organizing project flow (deliverables, deadlines.

São Paulo, Brasil

Lawyer specializing in human rights, criminal law, and civil law. Responsible for monitoring legal proceedings, managing deadlines, staying updated on the latest jurisprudence from Higher Courts, devising the best strategies and arguments for each case, representing clients in hearings, delivering oral arguments in the Court of Justice, and drafting legal.

Rio De Janeiro E Região, Brasil

Work at the Penitentiary System Unit (NUSPEN-DPE/RJ) in the field of criminal execution, as part of a team responsible for providing legal assistance to beneficiaries in four correctional facilities. Responsible for drafting legal documents and administrative defenses, monitoring legal proceedings, conducting doctrinal and jurisprudential research.

Rio De Janeiro E Região, Brasil

Working in the field of tax law, with a focus on tax executions and appeals, drafting legal documents, monitoring legal proceedings, conducting doctrinal and jurisprudential research, analyzing cases, and strategizing with a focus on the Superior Court of Justice (STJ) and the Supreme Federal Court (STF).

Rio De Janeiro E Região, Brasil

Work in civil and social security law. As an intern, I was responsible for drafting legal documents, conducting jurisprudential and doctrinal research, monitoring legal proceedings, and providing public assistance. In this role, I identified the issues or requests of the individuals assisted, recognized the relevant legal matters, and directed them to the.

Gestão Estratégica De Negócios, Business/Commerce, General

Um programa executivo ministrado pela ISCTE Executive Education, Escola de Negócios de formação de executivos associada ao Instituto.

Graduated In Law

Graduated with academic honors Cum Laude

Pós-Graduação Lato Sensu - Especialização, Direito Penal E Processual Penal

Research and thesis dedicated to the topic of mass incarceration in Brazil and the custody hearing