Ashley Mixson Email & Phone Number

• Review files for required documents and accuracy, process binders, and maintain turn-around time• Use critical thinking and problem-solving to respond to both internal and external inquiries• Consistently follow up and communicate with retailers, carriers, inspection companies, and team members for documentation and information

• Lead, develop, and coach team of 10-15 Processors• Conduct 1x1s and coaching sessions with Processors to review metrics such as production, quality, and attendance• Assist Processors and Processing Coaches with inquiries on complex tasks• Conduct interviews and make hiring/staffing decisions for my team• Lead or assist with new hire training• Manage assignment and flow of incoming tasks to ensure the team meets promised SLA• Create and implement process improvements• Update Standard Operating Procedures (SOPs) and other relevant reference documents

• Transportation Subject Matter Expert • Selected to visit main Transportation branch with Project Manager in 2018 to receive specialized training• Completely overhauled our Transportation SOP using training to guarantee accurate processing • Lead Transportation training for classes of up to 6 Processors• Maintained regular Transportation SOP updates • Assisted leadership with interviews and hiring decisions for incoming new hire classes and supported leadership with new hire training• Assisted processors with inquiries on complicated tasks

• Accurately and efficiently processed a high volume of Notices of Cancellation, Rescission, and Non-renewal, as well as Cancellation and Reinstatement Endorsements.• Effectively communicated with branches, retailers, and carriers to give or receive policy documents and information.• Remained up to date with current policies and SOPs

Las Vegas, Nevada Area

• File vendor invoices for 30 different properties• Print and organize monthly reports for each property• Complete data entry and Excel spreadsheet maintenance • Perform general tasks for superiors such as copying, scanning, and sorting

Syracuse, New York Area

• Gathered information and conducted interviews on a selected topic• Crafted an article on an important fixture in the Syracuse University community based on interviews• Assisted in the editing and revision of three other articles

Syracuse, New York Area

• Assisted acquiring editors and editor-in-chief with all duties pertaining to manuscript review• Exhibited critical thinking and research skills, attention to detail, and ability to work independently by researching and accessing possible peer reviewers for manuscripts• Executed general office duties such as filing, Excel spreadsheet maintenance, and photocopying

Syracuse, New York Area

• Submitted pieces for the magazine• Read and voted on up to 200 submissions• Checked for spelling and grammar issues in accepted submissions• Helped advertise the magazine

Florence Area, Italy

• Assisted with sign-ups for school field trips• Compiled email lists for the field trips• Logged and distributed student packages• Distributed advertisements of upcoming events• Answered questions from students and faculty

Florence Area, Italy

• Conducted interviews with selected locals in Florence • Crafted articles based on conducted interviews• Crafted general interest articles about upcoming events

Syracuse, New York Area

• Developed long-lasting, positive relationships with residents while providing a safe and fun space for everyone on the floor and acting as a role model for my community• Created programs and activities to keep residents informed and entertained• Enforced University and Residence Life policies• Completed paperwork in a timely manner and ran the front desk of the building on assigned nights by signing out packages and spare keys

Syracuse, New York Area

• Answered phone calls and questions from parents, students, other staff members, and members of different departments• Assisted in the sorting, delivery, and placement of mail and completed errands for staff members

Bachelor Of Arts (B.A.), English And Textual Studies

Activities and Societies: DJ at WERW Radio Station

Education record

Studied abroad from January 2015 to April 2015. Worked as a Student Assistant in the Student Life Office and as an intern for Magenta.

Education record

Activities and Societies: YearbookTook college classes alongside my regular high school classes and received transferable credits.

Education record

Activities and Societies: Between the Lines Art and Literary Magazine

Education record

Education record