Full-scale design and execution of events.

Leader of full life-cycle recruiting in the high volume space for US Card Customer Operations. People leader managing recruiters who execute on staffing and sourcing goals, supporting a national footprint. Project Manager focused on process improvement to drive innovative strategies that improve/streamline the recruiting process, reduce risk and improve the candidate and recruiter experience.

I lead the W@H strategy and intent for Card servicing. End-to-end program management including technology, people processes and policies, engagement and program development.

I manage a close loop feedback team which responds to customer feedback. My team manages process improvement projects which focus on gathering data to improve the customer experience.

Managed all functions of a complex retail operation. Managed multiple stores at once to reduce cost and improve profit margin.