Aarika C. Johnson , M.S. Acy Email & Phone Number

Manassas, Va, Us

Tysons, Va, Us

Tysons, Va, Us

Washington, Dc, Us

Albuquerque, Nm, Us

Agile Group is an 8(a) certified Woman Owned Small Business (WOSB) with an exceptional track record of delivering an array of project management services to both the Federal and commercial sectors. We collaborate with each client to understand its unique requirements, and deliver tailored solutions that improve organizational performance.

Washington, Dc, Us

Communicated with external audiences to exchange and coordinate information; including the process of on-boarding new suppliers. Composed routine correspondence to internal business units, existing suppliers and potential suppliers.Printed and distributed checks. Assisted with the annual preparation of 1099’s. Sorted and routed incoming mail.Completed assigned tasks to organize and maintain contract documents; copying, scanning and filing. Interacted with internal and external audiences to support the successful completion of contract approval routing. Resolved routine inquiries.Generated reports from SAP system. Ensured records and documents were accurate and up-to-date. Tracked departmental P-Card expenditures/scanned receipts for documentation.Supported scheduling and preparations for department led group meetings. Handled departmental orientation of new employees; requested computer and telephone access; and performed other departmental required tasks in preparation for new employees.Provided administrative support to Accounts Payable team when needed.Proficient in Microsoft Office and PeopleSoft.

Arlington, Va, Us

Provided administrative support to both the CEO and the Director of HR, Administration & Facilities Department.Created and updated systems, policies & procedures by analyzing current practices in place to include recordkeeping systems, forms, office layout, and budgetary reporting/tracking; implement changes once approved.Assisted with full committee, Board and staff meetings, to include scheduling meetings and events, drafted correspondence, prepared presentation slides, assembled hand-out materials, researched and arranged location of events and handled catering arrangements within determined budget.Handled coordination of Board’s Annual Planning Conference (“APC”), including making travel arrangements, worked with vendors to ensure that all conference needs are met, assembled & distributed materials, handled registration of attendees, etc. Executed independent decisions within established guidelines and performed a full range of administrative services, including making appointments, scheduling meetings, travel arrangements and completing expense reports.Managed several software systems used in the Department; i.e Hippo & BoardEffect trains and provided support to employees on software systems used by the Department; proposes ideas on how to use systems more efficiently.Maintained and continuously updated the Association’s policy manual and Business Recovery plan including the crisis prevention team and employee emergency contact list.Ensured that board materials and all the Association’s contracts are maintained and properly filed in Knowledge Lake after the contracts have been signed by the President; follow the Associations “Retention Policy”.Assisted with new employee on-boarding to include updating the floor plan, ordering business cards and name plate, creating Hippo account, and working with HR Generalist to post updated floor plan on the ADP system.

Arlington, Virginia, Us

Served as the Administrative Assistant to the Deputy Director and Chief Operating Officer. Functions as the office manager performing a wide variety of office management and administrative duties to ensure a smooth and efficient operation of the office. Provided high level customer service to internal and external customers by managing the front office and interacting with a diverse group of individuals to include senior level military officials via phone and in person. Made effective use of the internet and other web-based technologies to perform information searches, research and analysis, and general fact finding for Non-Profit Military Aid societies. Assembled data, information, and knowledge sources for compilation, interpretation, and presentation to support key issues under review by the Deputy Director. Accomplished clerical, statistical, and data entry tasks in support of the administrative work of the office. Assisted with scholarship application processing, researches DEERS to determine eligibility for scholarships and analyzes applications, leave earning statements, transcripts and student aid reports for admissibility. Received and processed email requests for scholarship department. Supports loan management department by responding to balance inquiries and providing client ID information for customers to access their accounts online. Purged files as appropriate in accordance to the agency’s disposition rules and regulations. Prepared, organized and packaged informational materials used in briefings.Received calls, greet and escorted visitors plus directed to supervisor or other staff members only those contacts needing their attention or action. Took care of routine matters, and on the basis of knowledge of the Army Emergency Relief programs and functions, project assignments, internal procedures, and relationships, or current work status. Referenced other inquiries to appropriate personnel. Proficient in Net Forum and Microsoft Office Suite

Dallas, Tx, Us

Served as the telephone expert to the customer by discussing and handling billing inquiries, product and service inquires, toll and order inquiries, other miscellaneous inquiries, and complaints or customer requests which are related to other departments including referrals to AT&T entities or other companies.Developed and maintained supportive relationships with new and existing customers to meet sales objectives. Focused on retaining customers by providing updated product and promotional information. Utilized appropriate sales techniques to build and maintain good customer relationships and enhance the buying experience. Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments.Handled incoming daily paperwork such as notification of payments, referrals for delinquent accounts or billing reasons, filing service orders, monitor orders, maintain customer data and make recommendations to enhance sales growth/opportunities. Interpreted and implemented on-line information, updates to policies, procedures, and operating standards. Handled intra-company calls and requests from other departments. Responsible for communicating all recent updates on price increases and/or decreases to representatives. Handled escalated calls and assist sales associates in diffusing escalated issues. Collected delinquent bills in some assignments by contacting customers, usually by telephone or either mechanized or self-composed letters.Analyzed reports to identify any key trends in efforts to increase revenue and maximize sales opportunities. Provided managers with daily and weekly reports to track team results.

Provided new students and existing students with academic advising support. Answered multi-line phone systems, maintained advising database, scheduled meetings and appointments. Multi-tasked between multiple departments to complete designated tasks. Assisted advisors in planning and preparation of projects. Managed supervisors calendar which includes : daily agendas and travel arrangements.

Master Of Science (M.S.), Accounting

Bachelor Of Business Administration (B.B.A.), Finance, Minor In Math