ESL Teacher 2012-2022· Improved the students’ overall English communication skills.· Taught students both young and old, beginner to advanced.· Helped students study for IETLS, TOEFL, and TOEIC exams.Team Leader 2016-2022· Monitored team performance· Motivated team members· Provided coaching and identified training needs· Checked and posted students’ reportsTraining Supervisor· Created training materials· Tracked training progress· Provided evaluation of strengths and weaknesses· Developed new strategies and plans for an improved learning experience.Customer Service Representative- February- November 2011· Managed large amounts of incoming phone calls· Identified and assess customers’ needs to achieve satisfaction· Provided accurate, valid and complete information by using the right methods/tools· Handled customer complaints (billing, technical, account problems, and etc.) and provided appropriate solutions and alternatives within the time limits