Ashley Conklin Email & Phone Number

Responsible for overseeing client and MSR seller invoicing, reconciliations, release settlements, and advance control responsibilities.

Assigned to reevaluate existing processes and controls, as well as, create additional reporting for business units to review to control losses, maximize revenues, and ensure appropriate applications align with accounting intentions.

Overseen the complete overhaul of the client billing processes and controls with an implementation of client billing software.

Charlotte, North Carolina Area

Oversee all daily and monthly investor reporting activity for the subservicing portfolio. Ensure all reports, remittances, and reconciliations are completed by the applicable deadlines and in compliance with the applicable policies.Serve as the primary contact for all matters pertaining to the subservicing portfolio including regular investor and client.

Charlotte, North Carolina Area

Prepared and processed loan level activity to investors and clients while conforming to the applicable investor guidelines and the RoundPoint Reporting, Remitting and Reconciliations Policy each cycle. Contributed to initiatives by preforming routine tasks, and raising concerns or submitting suggestions in areas for improvement.Headed and created processes.

Charlotte, North Carolina Area

Accumulated and assembled daily and monthly reports using Agency Reporting Systems, Banking websites, MSP, Monarch, SharePoint, and Excel.Calculated the collections, advances, and fee activity for the loans we service on the behalf of clients and settle the amounts owed to or due from our clients.Processed month-end investor reporting activities like.

Charlotte, North Carolina Area

Documented Policies and Procedures.Completed ad hoc reports and miscellaneous projects as assigned.Provided assistance to existing team members and management on various tasks.

Charlotte, North Carolina Area

Demonstrated high-levels of superior customer service when aiding customers by providing information, directing customers based on their needs, diagnosing problems and formulating a solutions every day on the job.Analyzed, coordinated, and implemented a floor plan for merchandise.Operated the register as a cashier.Advised and encouraged new employees while.

Researched and analyzed data and information within the Home Mortgage Default Servicing business line.Observed in meetings involving team members, managers, and investors working together to create solutions that will result in a growing and profitable company.Worked alongside team members researching and coordinating information to acquire a final.