• Supervise contracts and test center operations for all profit-generating exam programs; oversight of operating budget of $100K; manage recruitment, training and productivity of office staff. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Oversee university placement testing program; organize site inspections with the Federal Aviation Administration; co-coordinate Americans with Disabilities Act accommodated testing.• Mediate customer-service resolution between students, agencies, and corporate testing partners, Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction. • Link with area high schools, colleges, and universities in transfer of student records; academically advise graduate, undergraduate, and prospective students; guarantee student confidentiality• Promote program transparency and organizational effectiveness: work across divisions, with faculty, and senior leadership in academic program development, campus accreditation, and curriculum revision efforts.• Prepare regular reports, including visual aids and research data, for committee, divisional, and university governance efforts; Communicating with stake holders; providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Academic Advising; Counsel graduate and undergraduate populations. • Knowledge of electronic equipment, and computer hardware and software, including applications and programming.• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Develop college syllabi, curricula, and fair assessments; teach and moderate student discussion.• Participate in faculty meetings; demonstrate content mastery and model academic excellence.• Coordinate referrals to student support services; mentor, advise, and advocate for students.• Mastery of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Directed national sales department with sales of $5M; supervised shipping and receiving staff; co-coordinated international container shipments and component purchasing; maintained accurate inventory records.• Negotiated supply contracts with retailers including: EMS, REI, and LL Bean; maintained networking contacts with 100+ regional retailers.• Collaborated in new product design and company marketing strategies; cultivated sponsorship relationships with athletes; represented company at industry trade shows• Facilitated Underwriters Laboratories (UL) and U.S. Coast Guard safety certifications for new sporting goods products.