Albert C. Email & Phone Number

Philadelphia, PA, US

Pennsylvania, United States

Pennsylvania, United States

Gateway Business Park 521 Fellowship Road, Suite 140 Mt. Laurel, NJ 08054

• Provide IT support to the Winslow Township Middle School District.
• Install, configure and respond to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for the Winslow School District.
• Troubleshoot and repair network connectivity issues; update hardware inventory including spare parts; replace and remove old equipment.
• Develop and maintain technical documentation; interface with other IT teams and service vendors to resolve issues.
• Develop and manage inventory database in excel
• Prepare ad hoc reports for Managers and Directors on a monthly basis

New Jersey

Philadelphia PA

• Maintained and supported clinical trials management system (eTRACK) for 2,500+ user accounts.
• Implemented and managed 38 eTRACK patches consisting of an average of 60 issues resolved in each patch.
• Maintained Hospital Charge master in eTRACK and updated monthly 20,000+ charge items.
• Provided Help Desk support and applied in-depth technical analysis that solved customer reported problems.
• Successfully managed 300+ Help Desk emails on a monthly basis.
• Provided new user account setup support and troubleshooting.

34th & Civic Center Boulevard Philadelphia PA 19104

• Assisted with daily maintenance and operations of Radiology Information Systems including: dictation maintenance, daily interface error maintenance, peripheral hardware support and internal client support.
• Monitored interface rejections using multiple systems to provide appropriate corrective action.
• Assisted in producing archive files, electronic auditing, purging, maintenance and retrieval / storage of virtual film folders facilitating patient care and the integrity of radiology systems.
• Processed an average of 60 patient images per shift, assuring accurate uploading of images for review.
• Interacted with physicians, technologists, and supervisors / directors to provide hardware support and issue resolution.
• Troubleshot system issues by working closely with software vendors and Hospital Information Systems to ensure all Radiology systems were running effortlessly.

Queens, New York

• Maintained all segments of Human Resources Information Systems (HRIS) Database for 5,000 employees.
• Maintained the agency’s organizational charts and prepared monthly and quarterly charts, used by the Commissioner and Assistant Commissioner of HR.
• Created a new and better organization chart using Org Plus that linked up to 30 departments in the Agency for instant reports and data retrieval.
• Processed audits and tracking systems for new hires, as well as civil service employees’ list.
• Created and updated reports for Director, Assistant Commissioner of Human Resources, and Associate Commissioner of Administration on various issues using database information.
• Prepared CHRMS database queries for ad-hoc requests; updated tracking system regarding retirements, resignations and terminations.

Greater New York City Area

• Supervised a staff of six timekeepers and maintained payroll and weekly schedules.
• Implemented policies and procedures that improved the accuracy of the payroll entries.
• Reviewed all staff work on a weekly basis for completeness and accuracy.
• Responded to employee written and phone inquiries promptly and courteously.
• Developed and produced computer-based reports for analysis, absence control, overtime, and hiring strategies of the department, for management.
• Maintained database and generated reports.

Greater New York City Area

• Managed data entry and processing of over 420 employees’ time and leave cards.
• Reviewed timekeeping documents for completeness and accuracy.
• Reconciled data entered by staff with PMS, RMDS and CHARMS-generated reports.
• Maintained related files and records according to office procedures.

Bachelor Of Business Administration (Bba)

A+ Certification