Gloria Acosta Email & Phone Number

San Jose, California, United States

Responsible for entering Domestic and International PO’s into SFDC and NetSuite ERP system for all order types: Hardware, Renewal/License, Evaluations, Professional Services and RMA’s. Work with Sales, Deals Desk, Collections, Legal and Revenue department to resolve all order related issues. Successfully work to meet month end and quarter end and year end expectations in timely manner. Responsible for migrating existing customers from perpetual base to SAS Base/Term Life system. Monthly clean up of Professional Service report consisting of 900 - 1100 lines for various SKUS’s within 2 day SLA with less than 1% error rate. Act as subject matter expert on all aspects order management – PO requirements, approval, quote issue. Quarterly clean-up of Debook report consist of creating RMA’s and closing SO’s. Provide excellent customer service by investigating and responding to external and internal inquiries

Santa Clara, Ca

Ensure accurate order entry of hardware, software and support Purchase orders for Domestic and International territories into ERP system. Interface with customers, Sales Reps., Finance, Manufacturing and Shipping departments to resolve order issues and discrepancies. Provide timely purchase order status and tracking information to internal and external customers. Proactively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate and produced timely. Manage and resolve backlog issues, order hold released, purchase order revisions, product configuration issues, item number discrepancies and purchase orders requirements. Provide EOM and EOQ support as needed to achieve corporate goals. Involved in new ERP systems (D365) OM testing of various product, support and software orders for scheduled Go Live date of May 2018. Research and resolve billing and AR adjustment, disputes and inquiries. Addressed order related inquiries in timely and professional manner. Work with Distributors and Account Reps to obtain end-customer information. Maintained Customer and Partner records in Microsoft AX systems. Additional Order Entry tasks/projects, as needed.

San Jose

Accurate sales order management of Cisco Cloud Web Security software sales orders from input to completion. Processed internal and evaluation orders for internal Cisco employees. Addressed order related inquiries in timely and professional manner. Ensured orders are entered into correct Route to Market based on Cisco’s CCW Billing unit. Provisioned new and renewal orders into ScanCenter systems. Worked with Distributors and Account Reps to obtain end-customer information. Worked with cross-functional teams i.e. Data Management, Sales, Customer Support, Finance to resolve issues related to booking completion, order fulfillment and software delivery. Maintained Customer and Partner records in NetSuite.

Campbell

Reviewed, entered and processed hardware, software purchase orders for Direct, Indirect and Renewal teams into ERP system. Monitored the progress of all orders throughout the shipment and billing process. Researched and updated customer records into the install base as necessary. Assisted in month end and quarter end close responsibilities. Took an active role in identifying and resolving any issue that may arise. Assisted Finance in resolving sales order invoice issues. Ensured orders were shipped on time. Worked with shipping to resolve shipping discrepancies. Audited orders to ensure they are entered accurately and in a timely manner. Provided assistance to Arizona Customer Support team to generate non-technical RMA’s. Used Salesforce to generate quotes for out of warranty hardware parts. Assisted on special projects as requested.

Santa Clara, Ca

Responsible for processing high volume of orders and contracts for Webex services using company’s ERP order system. Provide Software as a service (SAAS) to Direct and Indirect customers. Reviewed, validated and processed sales orders for 20 + sales representative’s territories include: Sales West, Canada, Collaboration, Corporate and Indirect Sales teams. Audited orders to ensure they are entered accurately and in a timely manner. Averaged over 350 orders per month with less than 1% error rate. Communicate between Sales, CSM’s, iSales, Legal, and Credit department to resolve all sales order issues. Provide Sales support for month end and quarter end close. Maintained and updated Order Management process documentation report. Reduce Oracle alerts in a timely manner.

Responsible for processing high volume of orders and contracts for Webex services using company’s ERP order system. Provide Software as a service (SAAS) to Direct and Indirect customers. Reviewed, validated and processed sales orders for 20 + sales representative’s territories include: Sales West, Canada, Collaboration, Corporate and Indirect Sales teams. Audited orders to ensure they are entered accurately and in a timely manner. Averaged over 350 orders per month with less than 1% error rate. Communicate between Sales, CSM’s, iSales, Legal, and Credit department to resolve all sales order issues. Provide Sales support for month end and quarter end close. Maintained and updated Order Management process documentation report. Reduce Oracle alerts in a timely manner.

Responsible for processing high volume of orders and contracts for Webex services using company’s ERP order system. Provide Software as a service (SAAS) to Direct and Indirect customers. Reviewed, validated and processed sales orders for 20 + sales representative’s territories include: Sales West, Canada, Collaboration, Corporate and Indirect Sales teams. Audited orders to ensure they are entered accurately and in a timely manner. Averaged over 350 orders per month with less than 1% error rate. Communicate between Sales, CSM’s, iSales, Legal, and Credit department to resolve all sales order issues. Provide Sales support for month end and quarter end close. Maintained and updated Order Management process documentation report. Reduce Oracle alerts in a timely manner.

Provided procurement support for various software product releases. Procurement of printed material and hardware components in JIT (Just in Time) environment using MRP reports. Involved in supplier selections for outsourcing production. Managed multiple projects in a fast paced, high-volume environment.

Purchasing Courses Masterful Training Mgp, Completion Of Karsass Negotiation Seminar

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