Rene Acosta work email
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Hey there! I’m a Full-Stack Software Engineer with a background in customer success. I’ve had the chance to build and lead customer success teams at two tech startups (both of which reached unicorn status) and to collaborate with different teams to enhance our products and services while ensuring customer satisfaction.After completing Flatiron School’s software engineering bootcamp, I’m now equipped with a solid technical foundation and a passion for solving problems through code. I'm excited to work on solutions that simplify life for users and create a memorable impact.Always excited to connect and chat about new opportunities!
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Application DeveloperBlueprintAustin, Tx, Us
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Software EngineerBlueprintAustin, Tx, Us
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Implementation DeveloperAudioeye Nov 2024 - Present -
Customer Success SpecialistGuideline Dec 2022 - Dec 2023• Ensured team confidence and preparedness of 50+ CS reps on pricing updates through a comprehensive training program• Helped retain team CSAT over 85% CSAT month over month through comprehensive QA assessments and feedback of individual cases, leading industry averages• Increased operational efficiency by 20% through process and internal software updates -
Senior Account CoordinatorGuideline Dec 2021 - Dec 2022Austin, Texas, United States• Increased team CSAT by 4% through product improvement recommendations and support• Saw a 30% reduction in inbound issues resulting from the creation and updating of 40 public-facing knowledge base articles• Increased team size by more than 80% after interviewing and providing feedback on nearly 50 candidates
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Account CoordinatorGuideline Nov 2020 - Dec 2021Austin, Texas, United States• Maintained a consistent position in the top 1% of representatives by excelling in key performance indicators such as CSAT, first response time, and time to resolution.• Starting as the second member of the team, instrumental in the growth and expansion of the team through direct peer training and support and the creation of SOPs
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Customer Success EnablementQualia Mar 2020 - Nov 2020Austin, Texas, United StatesProvide ancillary training and support to all members of the Customer Success team, including CS reps, CS managers, Onboarding Specialists, and Account Directors. Train all new hires and administer continuous training initiatives to current team members. Implement new internal processes and procedures to encourage efficiency within the team and to help improve CSAT/NPS scores. -
Learning And Development SpecialistQualia Oct 2019 - Mar 2020Austin, Texas, United StatesAdminister training events and conducted new hire orientation and onboarding for the entire organization. Partnered with key stakeholders to understand training needs, and designed curricula and lesson plans pursuant to company-wide goals.
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Enterprise Onboarding SpecialistQualia Oct 2018 - Oct 2019Austin, Texas, United StatesOversee successful implementation of software and products offered to dozens of enterprise customers. Created processes and procedures to help scale the onboarding team. Successfully onboarded accounts with combined ARR near $2M.
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Customer Success SpecialistQualia Apr 2018 - Oct 2018Austin, Texas AreaIntake and relay customer requests/issues to appropriate stakeholders and provide customers additional training and support on purchased products and services offered to ensure satisfaction and reduce churn.
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Property Tax / Property Preservation SpecialistVisio Lending Jan 2017 - Apr 2018Austin, Texas Area -
Site ManagerFoundation Communities Oct 2015 - Feb 2016Austin, Texas Area -
Litigation / Tax ParalegalJones Day® Aug 2014 - Aug 2015Boston, Massachusetts -
Paralegal/Administrative AssistantPressman & Kruskal Jul 2010 - Jul 2014Cambridge, Massachusetts
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Senior Office AssistantOffice Of The Associate Dean, Boston University Sep 2006 - Jul 2010Boston, Massachusetts
Rene Acosta Skills
Rene Acosta Education Details
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Computer Software Engineering -
Political Science
Frequently Asked Questions about Rene Acosta
What company does Rene Acosta work for?
Rene Acosta works for Blueprint
What is Rene Acosta's role at the current company?
Rene Acosta's current role is Application Developer.
What is Rene Acosta's email address?
Rene Acosta's email address is ra****@****ine.com
What is Rene Acosta's direct phone number?
Rene Acosta's direct phone number is +191574*****
What schools did Rene Acosta attend?
Rene Acosta attended Flatiron School, Boston University, Universidad San Francisco De Quito.
What are some of Rene Acosta's interests?
Rene Acosta has interest in Children.
What skills is Rene Acosta known for?
Rene Acosta has skills like Microsoft Office, Legal Writing, Administrative Assistants, Research, Editing, Analysis, Microsoft Excel, Powerpoint, Social Media, Community Outreach, Microsoft Word, Public Speaking.
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Rene Acosta
Miami, Fl4wachovia.com, wellsfargo.com, yahoo.com, gmail.com -
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